Service Request Ticket - # 72565

Service Request Information

CONTACT Name Scheck, Stephen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 20, 2019 12:34 PM
Department Natural Science Division Phone 88277
Location Email schecks@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20181362[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag 3NBBQV2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. 3NBBQV2 Location Paul's Truck Laptop

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC C8:F7:50:77:B2:AA


Wireless NIC A0:51:0B:1C:6B:00

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jun 27, 2019 01:04 PM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Bradley Karkanen Jun 27, 2019 01:04 PM 
He came and picked up the Laptop yesterday.
Add Attachment
Bradley Karkanen Jun 21, 2019 04:11 PM 
****This is an email****
Hi Bradley,

I'll be in next Thursday or Friday to exchange laptops -- 
I've already transferred all files off the C-drive so 
nothing to backup.  Because Natural Science Building is 
shutting down, the docking station would be best to 
install in my office at the end of the summer when 
computer equipment will be returned to Natural Science.  

If you need an exact time on when I'll come in next 
Thursday/Friday for the exchange-- happy to confirm a 
time.

Regards,

Steve Scheck
 Add Attachment
Bradley Karkanen Jun 21, 2019 08:13 AM 
****This is an outgoing email****
Hi Stephen,

I need some additional information regarding service 
request #72565

Description: GFA  SETUP: Latitude 5490 to replace 
W#20111086[Edit Inv] for Steve Scheck NS 221

When is a good time for us to deliver your new laptop?
 Add Attachment
Public
Bradley Karkanen Jun 21, 2019 08:11 AM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Bradley Karkanen Jun 20, 2019 04:36 PM 
I believe this is ready to go
 Add Attachment
Tricia Flaherty Jun 20, 2019 12:34 PM 
W#20111086[Edit Inv] laptop is his primary workstation and he 
indicated desktop W#20130724[Edit Inv] as secondary.  New laptop 
to replace W#20111086[Edit Inv] is Lat 5490W#20181362[Edit Inv].  Bradley 
is currently imaging new laptop.
Add Attachment