Service Request Ticket - # 72567

Service Request Information

CONTACT Name Caceda, Carmen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 20, 2019 01:59 PM
Department College of Education Phone 88409
Location Email cacedac@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160904[Edit Inv] (opens in a new window) Bldg/Room RWEC 230
Service Tag Description Apple MacBook Air 13-inch #Z0TB
Serial No. C1MTP1B4H3QK Location Carmen Caceda, Bilingual Program

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2016005511; TRANSFERRED to 20160904 from W#20120398 JUNE2013 SR50638 Telestream Screenflow 4 from VISA2012003385--UPGRADED to ScreenFlow 5 VISA2015005184 MAR2016--UPGRADED ScreenFlow 6 VISA2016006155 FEB2017--SCREENFLOW MOVE TO W#20141079 at Camen's request see SR67366 MAY2018 UPGRADED ScreenFlow 9 VISA2019010932 APR2020 ORDER11900;

Wireless NIC D4:61:9D:13:00:F0


Bluetooth NIC D4:61:9D:13:00:F1

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jul 15, 2019 02:09 PM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Joe Collinsworth Jul 15, 2019 02:09 PM 
forced sophos update. 
now everything looks 
good, no need to wipe 
it. helped transfer 
some files to her i 
drive as well.
 Add Attachment
Joe Collinsworth Jul 15, 2019 11:14 AM 
Scheduled for 1:30
 Add Attachment
Megan Thibeault Jul 15, 2019 07:43 AM 
Task reassigned to Joe Collinsworth.
 Add Attachment
Joe Collinsworth Jun 28, 2019 10:53 AM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Joe Collinsworth Jun 27, 2019 02:33 PM 
Rescheduled for 7/15. I checked sophos and it 
looked clean. Not sure if malware was found at 
some point, will most likely just rescan and not 
reimage
 Add Attachment
Megan Thibeault Jun 27, 2019 09:59 AM 
left vm
 Add Attachment
Reggie Johnson Jun 24, 2019 04:45 PM 
****This is an outgoing email****
Hi Carmen,

I need some additional information regarding 
service request #72567

Description: *6/24* Computer wipe - possible virus

We noticed you have a ticket in our queue for a 
system wipe  and re-image. We missed you today, 
when is a good date and time for a UCS Tech to 
visit your office and complete this task?

Thanks,

Reggie
UCS Tech
 Add Attachment
Public
Stephanie Magee Jun 20, 2019 01:59 PM 
Carmen recently returned from Japan and was 
instructed to have her laptop cleaned up upon 
her return. She needs it through the end of the 
week but will be bringing it in on Monday 6/24 
to have it wiped.
Add Attachment