Service Request Ticket - # 72576

Service Request Information

CONTACT Name Hillerich, Adela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 20, 2019 04:40 PM
Department Facilities Services/ Custodial Services Phone 88013
Location Email hilleria@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130718[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35D3M02 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:9A:7C:04


TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public

Entered by Date Memo
Megan Thibeault Jun 25, 2019 07:31 AM
Task reassigned to Gino Salazar.
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Megan Thibeault Jun 25, 2019 07:31 AM
Task reassigned to Gino Salazar.
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Megan Thibeault Jun 25, 2019 07:31 AM
****This is an email****
I'm sorry, I couldn't make it by 3:00pm. However,
I figure it out and make it work, I have a
computer again!!!!!!.

Thank you so much for your help,

Adela
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Megan Thibeault Jun 24, 2019 08:45 AM
Task reassigned to UCS Tech.
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Megan Thibeault Jun 24, 2019 08:05 AM
Status changed from (5) Completed to (2) Scheduled
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Megan Thibeault Jun 24, 2019 08:05 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Megan Thibeault Jun 24, 2019 08:05 AM
****This is an email****
I come to work Sunday night, my computer is on but
I can't check my e-mail nor printing documents or
attaching documents into e-mails. I can be here
Monday, about 3:00 pm for someone who can help me
with.

Thank you,
Adela
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Gino Salazar Jun 21, 2019 03:09 PM
Status changed from (1) Pending to (5) Completed
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Gino Salazar Jun 21, 2019 03:09 PM
HD was dead, but put a newer HD in it and reimaged it.
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Megan Thibeault Jun 21, 2019 07:45 AM
Task reassigned to Gino Salazar.
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Stephanie Magee Jun 20, 2019 04:40 PM
Adela's computer was messed up during the 
system failure on 6/19. 3 computers required 
rebooting after that, two of the three worked 
perfectly. When she attempted to reboot her own 
 computer it turned off and has not turned on 
since.
She is a night custodian and needs this fixed 
as soon as possible for her shift. 
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