Service Request Ticket - # 72612

Service Request Information

CONTACT Name Stonecipher, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 24, 2019 12:27 PM
Department Graduate Studies Phone 88366
Location Email stonecl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160751[Edit Inv] (opens in a new window) Bldg/Room TODD 122
Service Tag Description Apple iMac 27-in with Retina 5K Display #Z0RT
Serial No. D25TC08WGG7V Location Emily Herb for HR interpreting.

CPU Intel Core i5(3.2GHz Quad-core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;

Wired NIC A8:60:B6:24:54:5D


Wireless NIC 58:40:4E:E6:4C:42


Bluetooth NIC 58:40:4E:E6:4C:43

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jun 24, 2019 02:31 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Jun 24, 2019 02:31 PM 
installed update and 
that fixed it
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Megan Thibeault Jun 24, 2019 01:14 PM 
Task reassigned to Joe Collinsworth.
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Megan Thibeault Jun 24, 2019 12:27 PM 
when linda selects one of her share drives, it
says connecting and doesnt show files. it just
keeps loading.
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