Service Request Ticket

Service Request Information

CONTACT	Name	Taylor, Steve	Date	Jun 24, 2019 12:54 PM
	Department	Natural Science/ Earth and Physical Science	Phone	88398
	Location		Email	taylors@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120856 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	CD96DX1	Description	Dell Precision T7600, 1.8GHza, 10M, 6.4 GT/s
	Serial No.	CD96DX1	Location	PDR
	CPU	Dual Quad Core XEON E5-2603(1.8GHz, 10M, 6.4 GT/s)
	OS	Windows 10 Enterprise 64bit	Software	MS Office Pro Plus 2013 installed as 2010 from P00889918, Adobe Design and Web Prem. CS6 WIN from P0089918, ARCGIS, IDRISI Selva single stand Alone from VISA2013004060, Strater by Golden Software 4.0 (ver.4.3.1603) from P0096297
	Wired NIC	90:B1:1C:A0:AD:E7

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jul 01, 2019 11:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jul 01, 2019 11:57 AM	spoke with dr. taylor and hes all good.	Add Attachment
Reggie Johnson	Jun 28, 2019 03:23 PM	Task reassigned to Peter Puettmann.	Add Attachment
Reggie Johnson	Jun 24, 2019 02:53 PM	Gave Steve Tyler admin privileges, set up printer NS-Temp, Reinstalled adobe acrobat pro 2019, wasn't too sure about the x drive. It looks like he's trying to map a website to his desktop as the address is http://www.wou.edu/las/physci/taylor/	Add Attachment
Megan Thibeault	Jun 24, 2019 01:06 PM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Jun 24, 2019 12:54 PM	Dr. Taylor is having trouble printing, using adobe acrobat, and believes he doesnt have admin rights on his PC. He has classes soon so he needs help asap. He is in the old ed building, room 160. the door that faces the library should be unlocked.	Add Attachment