Service Request Ticket - # 72634

Service Request Information

CONTACT Name Cooper, Cindy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 24, 2019 04:16 PM
Department Financial Aid Phone 88793
Location Email cooperc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20181531[Edit Inv] (opens in a new window) Bldg/Room WEL
Service Tag Description Brother Wireless Color Compact Desktop Scanner, ADS 1700W Brother Wireless Color Compact Desktop Scanner #ADS-1700W
Serial No. U65200A9X113467 Location Sergio Chavelas
TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jul 05, 2019 10:26 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jul 05, 2019 10:26 AM 
This has been delivered and installed.
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Shandelle Plasker Jul 05, 2019 08:09 AM 
****This is an email****
Hi Cindy,

I am back in the office and can do 9 AM today 
if you have time? If not We can do next week.


Shandelle
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Shandelle Plasker Jul 05, 2019 08:08 AM 
****This is an email****
OK I am here all week except Thursday of 
course, if we can keep the same time frame for 
this week would be good, if we need to go into 
next week,  I have more flexibility with my 
time.

Feel better,
Cindy
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Shandelle Plasker Jul 05, 2019 08:08 AM 
****This is an email****
Hi Cindy,

I am sick today and had to go home. I will need 
to reschedule our scanner setup. Sorry for any 
inconveniences.


Shandelle
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Shandelle Plasker Jun 27, 2019 02:46 PM 
****This is an email****
Hi Cindy,

Would Tuesdays at 11:30 AM work to set up your 
new scanner?


Thank you,
Shandelle
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Katherine Reynoso Jun 27, 2019 01:04 PM 
*This is an Email*
Thanks for the email, anytime next week other than
Monday, and between 8:30am - 10:45am, works best
for me, hope that works for you.

We are short staffed next week and this would be
the best time for me.

Thank you,
Cindy
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Tricia Flaherty Jun 27, 2019 10:38 AM 
Task reassigned to Shandelle Pepper.
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Katherine Reynoso Jun 26, 2019 04:35 PM 
Task reassigned to UCS Tech.
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Katherine Reynoso Jun 26, 2019 04:35 PM 
****This is an outgoing email****
Hi Cindy,

I need some additional information regarding
service request #72634

Description: SCANNER SETUP: Brother Wireless
Scanner W#20181531[Edit Inv] to Admin 307 for C. Cooper

We have your scanner ready for delivery and setup.
If you can contact us with a time for delivery, it
would be appreciated.

Thank You,
Katherine Reynoso
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Public
Robbie Downin Jun 24, 2019 04:16 PM 
NEW EQUIP SETUP: Deliver Brother Wireless Color Compact Desktop Scanner, ADS 1700W 	 Brother Wire to Admin 307 [order #10993]
New items: W#20181531[Edit Inv] (scanner), USB 3.0 to Micro Type-B 3ft cable
USB setup, for use with W#20141176[Edit Inv]
Items will be on inventory counter
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