Service Request Ticket - # 72647

Service Request Information

CONTACT Name Hanson, Rich   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 25, 2019 10:05 AM
Department Phone 88483
Location Email hansonr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20160682[Edit Inv] (opens in a new window) Bldg/Room TODD
Service Tag Description Apple MacBook Pro 15-inch with Retina Display#Z0RF
Serial No. C02T12T5G8WL Location Traffic Safety Educator - Rich Hanson

CPU Intel Core i7(2.2Ghz quad, 6MB L3 cache)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511; AdobeCaptivate v.9 P0103087; VidConverterUltimate v5.5.0, Apple FinalCutPro v10.3.1,& Inspiration v9.2.2(via VPPManaged Dist.)VISA2016006035;CamtasiaMAC v9 Ed VISA2016006039;Flip4MACStudio v3.3.8 VISA2016006040; CANCELED NAMED USER JUNE2018 DO NOT LOAD**Adobe CC201* subscription NamedUser(Dominque Kusmaak) JAN2017**

Wireless NIC 4C:32:75:9C:F8:39


Bluetooth NIC 4C:32:75:9C:F8:3A


TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public

Entered by Date Memo
Gino Salazar Jul 09, 2019 04:26 PM
Status changed from (1) Pending to (5) Completed
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Gino Salazar Jul 09, 2019 04:26 PM
Delivered!
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Gino Salazar Jul 01, 2019 02:22 PM
This one looks like it is all good to go, will deliver to Aaron 
asap!
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Gino Salazar Jul 01, 2019 02:13 PM
This one is all good, will deliver
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Gino Salazar Jun 27, 2019 10:41 AM
Reimaging
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Megan Thibeault Jun 27, 2019 10:00 AM
Task reassigned to Gino Salazar.
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Megan Thibeault Jun 27, 2019 10:00 AM
The laptop is here
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Reggie Johnson Jun 26, 2019 03:01 PM
****This is an outgoing email****
Hi Richard,

I need some additional information regarding 
service request #72647

Description: needs reimaged 

When is a good date and time for a UCS Tech to 
complete this task.

Reggie
UCS Tech
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Public
Megan Thibeault Jun 25, 2019 10:08 AM
15-inch MacBook Pro Battery Recall Program

Apple has determined that, in a limited number of
older generation 15-inch MacBook Pro units, the
battery may overheat and pose a fire safety risk.
Affected units were sold primarily between
September 2015 and February 2017 and product
eligibility is determined by the product serial
number.

Customer safety is always Apple's top priority,
and we have voluntarily decided to replace
affected batteries, free of charge.
Eligibility

First check to see which 15-inch MacBook Pro you
have. Choose About This Mac from the Apple menu
() in the upper-left corner of your screen.
Confirm your model is "MacBook Pro (Retina,
15-inch, Mid 2015)." If you have that model, enter
your computer's serial number below to see if it
is eligible for this program.

If your MacBook Pro is eligible, please stop using
it and follow the instructions below to have your
battery replaced.
Serial Number
Invalid Input

The serial number you entered is not eligible
under this program because either:

    It's not in the affected serial number range.
    Our records show that your device has already
been serviced as part of this Program.

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Megan Thibeault Jun 25, 2019 10:06 AM
Rich's # 503-502-8768
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Megan Thibeault Jun 25, 2019 10:05 AM
return machine to Aaron East when done. Laptop
came with bag and changer. In the "in box"
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Megan Thibeault Jun 25, 2019 10:05 AM
W20160682

named user for adobe
please check extra software. User says there is a
lot. 
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