Service Request Ticket - # 72658

Service Request Information

CONTACT Name Fruit, Julia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 25, 2019 01:00 PM
Department Creative Arts Phone 88461
Location Email fruitj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20161079[Edit Inv] (opens in a new window) Bldg/Room SH 106
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02TV4NHJ1G9 Location Carl Hamilton

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;

Wired NIC 98:10:E8:F3:74:88


Wireless NIC 98:9E:63:3A:B6:C8


Bluetooth NIC 98:9E:63:3A:B6:C9


TECHS Submitted by Joe Collinsworth Contact jcollinsworth17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public

Entered by Date Memo
Joe Collinsworth Jun 26, 2019 07:50 AM
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jun 26, 2019 07:27 AM
Task reassigned to Joe Collinsworth.
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Megan Thibeault Jun 26, 2019 07:27 AM
Can this be closed now?
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Joe Collinsworth Jun 25, 2019 03:13 PM
copied all her files 
to a USB and deleted 
her old user account. 
she can now login 
using her new name 
and reinstalled the 
files back on the new 
account.
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Joe Collinsworth Jun 25, 2019 01:01 PM
****This is an outgoing email****
Hi Julia,

I need some additional information regarding 
service request #72658

Description: Unable to login to office computer 
after name change

Can you send we the WOU number of your iMac?
Thank you
Joe
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Joe Collinsworth Jun 25, 2019 01:00 PM
She can login using new username on other 
computers but not this one. Only her old 
username will work to log on to her office 
computer. Once she logs in she can access the H 
drive using her new username.
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