Service Request Ticket - # 72672

Service Request Information

CONTACT Name Flora, Peter   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2019 09:45 AM
Department Disability Access Services Phone 88250
Location Email florap@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140660[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MPP2B4DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CC:90:79


Wireless NIC C0:CE:CD:EA:4B:B7


Bluetooth NIC C0:CE:CD:EA:4B:B8

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jul 02, 2019 04:23 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Bradley Karkanen Jul 02, 2019 10:00 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Bradley Karkanen Jul 02, 2019 10:00 AM 
This is ready to go.
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Bradley Karkanen Jul 01, 2019 09:04 AM 
On the stand up desk doing an internet recovery image. I 
wiped it already. It will need the thin image after it comes 
up.
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Megan Thibeault Jul 01, 2019 08:19 AM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault Jul 01, 2019 08:19 AM 
Can you go grab this and start it?
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Megan Thibeault Jun 26, 2019 09:45 AM 
****This is an email****
I see 20140660[Edit Inv] on it. Monday works for me.
Thanks!
Peter
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Megan Thibeault Jun 26, 2019 09:45 AM 
****This is an email****
Hello,
  I work in ODS and will be transferring to
another department soon. My director suggested I
have UCS come and wipe my ODS computer. My last
day will be this Friday 6/28. Is it possible to
have someone come get the computer ready for the
next user this Friday or after? Or is that
something I can do myself?
Thanks,
Peter Flora
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