Service Request Ticket - # 72689

Service Request Information

CONTACT Name Shannon, Thaddeus   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2019 03:39 PM
Department Computer Science Division Phone 88095
Location Email shannont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20181576[Edit Inv] (opens in a new window) Bldg/Room ITC 310C
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #Z0UK
Serial No. FVFYW1FSHV2H Location Tad Shannon, T/TT Associate Professor

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.14 (Mojave) Software MSDesktopEdOffice201*MAC XXXX2018007938; Parallels Desktop for MAC 14(single user perpetual) VISA2018009366 JULY 2019;

Wireless NIC A4:83:E7:10:C2:5D


Bluetooth NIC A4:83:E7:1F:3A:E8

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jul 24, 2019 02:31 PM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Joe Collinsworth Jul 24, 2019 02:31 PM 
Delivered and set up print drivers, gave admin 
rights
 Add Attachment
Joe Collinsworth Jul 22, 2019 02:31 PM 
ready for delivery. 
remember admin rights 
and printers
 Add Attachment
Joe Collinsworth Jul 22, 2019 08:51 AM 
Parallels installed with windows 10 and serialized
 Add Attachment
Tricia Flaherty Jul 19, 2019 04:53 PM 
License of Parallels Desktop for MAC 14(single user perpetual) 
VISA2018009366/order#11369 has been purchased and installer 
and license details are recorded at T:\5. Mac 
Software\Parallels\ParallelsDesktopforMACv14
 Add Attachment
Joe Collinsworth Jul 16, 2019 02:35 PM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Joe Collinsworth Jul 16, 2019 08:04 AM 
****This is an email****
Hi Joe,

I probably won't be on campus this week, but I 
will be around either Wednesday or Thursday of 
next week for a Master's defense. I'll let you 
know when I have a date certain.

As to what I might need installed, the primary 
thing I would ask for is Parallels Desktop with 
a Windows 10 VM. I don't need anything 
installed on the Windows side - MS Office, 
Acrobat, etc. -  my regular work environment 
should be Mac OS. The Windows VM is primarily 
for me to checkout how the open source tools I 
ask students to use look and feel under 
Windows.

I would also appreciate getting printer access 
setup.
Add Attachment
Joe Collinsworth Jul 03, 2019 11:37 AM 
sophos issue resolved
 Add Attachment
Megan Thibeault Jul 03, 2019 11:24 AM 
091745723345
 Add Attachment
Megan Thibeault Jul 03, 2019 11:18 AM 
Hey Joe can you check sophos its saying that real
time protection is disabled.
Add Attachment
Joe Collinsworth Jul 02, 2019 11:02 AM 
****This is an outgoing email****
Hi Thaddeus,

I need some additional information regarding 
service request #72689

Description: GFA SETUP: 13in MacBook Pro 
W#20181576[Edit Inv] to ITC 310C for T. Shannon

Your Macbook is setup and ready to be delivered, 
please let me know when is a good time to come set 
it up. Also is there any special software that you 
would like installed?

Thanks,
Joe
 Add Attachment
Public
Joe Collinsworth Jun 27, 2019 05:00 PM 
Finished setting up
 Add Attachment
Joe Collinsworth Jun 27, 2019 04:36 PM 
****This is an outgoing email****
Hi Thaddeus,

I need some additional information regarding 
service request #72689

Description: GFA SETUP: 13in MacBook Pro 
W#20181576[Edit Inv] to ITC 310C for T. Shannon

Your Macbook is setup and ready to be delivered, 
please let me know when is a good time to come set 
it up. Also is there any special software that you 
would like installed?

Thanks,
Joe
 Add Attachment
Public
Joe Collinsworth Jun 27, 2019 03:05 PM 
Imaging on standup desk
 Add Attachment
Megan Thibeault Jun 27, 2019 07:56 AM 
Task reassigned to Joe Collinsworth.
 Add Attachment
Robbie Downin Jun 26, 2019 03:39 PM 
GFA SETUP: Deliver Apple 13-inch MacBook Pro, Space Gray #Z0UK to ITC 310C
New items: W#20181576[Edit Inv] (macbook)
Old items: W#20130361[Edit Inv] (imac)
The contact will need to be asked what software will be transferred and if they want to keep the old mac (and just have it marked exempt)
Items will be on inventory counter
 Add Attachment