Service Request Ticket - # 72709

Service Request Information

CONTACT Name Helyer, Kella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 27, 2019 10:50 AM
Department Financial Aid Phone 88475
Location Email helyerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20181529[Edit Inv] (opens in a new window) Bldg/Room WEL
Service Tag 2SM51X2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. 2SM51X2 Location Welcome Center Front Desk

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC 8C:04:BA:0E:53:61


Wireless NIC D0:AB:D5:2E:58:A6

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jun 27, 2019 04:57 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jun 27, 2019 04:57 PM 
Item delivered, but Kella needs PowerFides. She
said she will call Michael Soukup, when she wants
it installed.
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Megan Thibeault Jun 27, 2019 01:13 PM 
Task reassigned to Katherine Reynoso.
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Megan Thibeault Jun 27, 2019 01:13 PM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Robbie Downin Jun 27, 2019 10:50 AM 
NEW EQUIP SETUP: Deliver Dell Latitude 5490, i5-8250U,  1.6GHZ quad core to Admin 310
New items: W#20181529[Edit Inv] (laptop)
They want this asap because of SOAR
Items will be on inventory counter
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