Service Request Ticket

Service Request Information

CONTACT	Name	Macias, Emmanuel	Date	Jun 27, 2019 12:53 PM
	Department	VP Student Affairs	Phone	88423
	Location		Email	maciase@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181575 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple 27-inch iMac with Retina 5K display #Z0VQ
	Serial No.	D25YW0HBJV3X	Location	John Rushing test iMac
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2018007938
	Wired NIC	38:F9:D3:0E:36:52
	Wireless NIC	38:F9:D3:B8:E9:68
	Bluetooth NIC	38:F9:D3:B8:7D:81

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jul 02, 2019 02:16 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Jul 02, 2019 02:16 PM	done	Add Attachment
Stephanie Magee	Jul 01, 2019 11:51 AM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Jul 01, 2019 10:06 AM	Task reassigned to Stephanie Magee.	Add Attachment
Peter Puettmann	Jun 28, 2019 11:29 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Peter Puettmann	Jun 28, 2019 11:29 AM	9am delivery	Add Attachment
Katherine Reynoso	Jun 28, 2019 08:42 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jun 28, 2019 07:48 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Robbie Downin	Jun 27, 2019 12:53 PM	NEW EQUIP SETUP: Deliver Apple 27-inch iMac with Retina 5K display #Z0VQ to Werner Univ Center 203A New items: W#20181575 (iMac) Old items: W#20141190 (computer), W#20140974 (monitor) User currently has loaner W#20120656 They may need an adapter for their monitor Items will be on inventory counter	Add Attachment