Service Request Ticket

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Service Request Information

CONTACT	Name	Poudel, Rajeeb	Date	Jun 27, 2019 01:10 PM
	Department	Business/Economics Division	Phone
	Location		Email	poudelr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181046 (opens in a new window)	Bldg/Room	WEL 110
	Service Tag	886QDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	886QDW2	Location	L.A.B. Student Worker Station 1
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E7:D1:A1

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Sep 17, 2019 11:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Sep 17, 2019 11:41 AM	Set up and finished.	Add Attachment
Natalie Plasker	Sep 17, 2019 11:15 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Natalie Plasker	Sep 17, 2019 11:15 AM	**This is an email** Hi there, I have the tape for the cords. If someone can bring the longer network cord over and finish the set up, that would be great. Thank you, Kathy	Add Attachment
Katherine Reynoso	Sep 17, 2019 08:16 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Katherine Reynoso	Sep 17, 2019 08:16 AM	He said he will order gaffers tape to fix the problem.	Add Attachment
Katherine Reynoso	Sep 16, 2019 02:06 PM	Computer is set up. But I couldn't plug in Ethernet because it crosses the room.	Add Attachment
Stephanie Magee	Sep 13, 2019 09:50 AM	Rajeeb says Kathy Witwer can let you into his office for the set up. Let me know if he needs to be in the office	Add Attachment
Katherine Reynoso	Sep 13, 2019 09:24 AM	**This is an outgoing email** Hi Rajeeb, I need some additional information regarding service request #72716 Description: GFA SETUP: OptiPlex 7060 W#20181046 & monitor W#20181096 to West House106 for R. Poudel (order#11353) Your computer is ready to delivered. If you can call our office at 503-838-8925 or email me to schedule a time to deliver the items it would be appreciated. Thank you, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Sep 13, 2019 09:22 AM	Finished with reimage.	Add Attachment
Katherine Reynoso	Sep 12, 2019 09:32 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Sep 12, 2019 09:32 AM	reimaging on the standup desk.	Add Attachment
Tricia Flaherty	Sep 11, 2019 04:31 PM	the Zubair old laptop W#20161093 maybe in John Leadley's possession	Add Attachment
Tricia Flaherty	Sep 11, 2019 04:23 PM	Contact changed from Kathy Witwer to Rajeeb Poudel.	Add Attachment
Tricia Flaherty	Sep 11, 2019 04:23 PM	Contact changed from Kathy Witwer to Rajeeb Poudel.	Add Attachment
Tricia Flaherty	Sep 11, 2019 04:23 PM	Contact changed from Kathy Witwer to Rajeeb Poudel.	Add Attachment
Tricia Flaherty	Sep 11, 2019 04:23 PM	Kathy Witwer can be a secondary contact.	Add Attachment
Tricia Flaherty	Sep 11, 2019 04:20 PM	NEW OFFICE LOACTION is WH106 and monitor W#20170226 is already in that room for his use as second display	Add Attachment
Robbie Downin	Jun 27, 2019 01:10 PM	GFA SETUP: Deliver Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to West House New items: W#20181046 (computer), W#20181096 (monitor) Old items: W#20161093 (laptop), W#20170226 (monitor) Start date Sept. 16th	Add Attachment