Service Request Ticket

Service Request Information

CONTACT	Name	VanOcker, Kailey	Date	Jun 27, 2019 04:10 PM
	Department	Facilities Services	Phone
	Location		Email	vanockerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171088 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSGDRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSGDRP2	Location	Extra desktop shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AB:BC

TECHS	Submitted by	Joseph Tavares	Contact	jtavares15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 28, 2019 03:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jun 28, 2019 03:50 PM	done	Add Attachment
Peter Puettmann	Jun 28, 2019 08:23 AM	emailed back saying 2:30 is a good time	Add Attachment
Peter Puettmann	Jun 28, 2019 08:10 AM	**This is an outgoing email** Hi Kailey, When would be a good time for me to come by today and install the Dymo software for you? it would probably be best if you are there so I can restart if needed. Thanks. --Pete P.	Add Attachment Public
Megan Thibeault	Jun 28, 2019 07:35 AM	Task reassigned to Peter Puettmann.	Add Attachment
Joseph Tavares	Jun 27, 2019 04:26 PM	The machine is W#20171088 Updated ticket to reflect that.	Add Attachment
Joseph Tavares	Jun 27, 2019 04:11 PM	contacted Kailey to get W# on the machine, waiting for her reply.	Add Attachment
Joseph Tavares	Jun 27, 2019 04:10 PM	**This is an email** Good afternoon, I need to have the software for DYMO Label Writer 450 installed on my computer. Thank you,	Add Attachment