Service Request Ticket

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Service Request Information

CONTACT	Name	Roscoe Ammann, Lauren	Date	Jun 27, 2019 05:09 PM
	Department	Behavioral Sciences Division	Phone	88133
	Location		Email	roscoel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140723 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7PBZD42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7PBZD42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:B0:8B

TECHS	Submitted by	Joseph Tavares	Contact	jtavares15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jul 25, 2019 02:33 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Katherine Reynoso	Jul 25, 2019 02:33 PM	I swapped the computers. Printers are already installed.	Add Attachment
Katherine Reynoso	Jul 25, 2019 08:58 AM	**This is an outgoing email Hi Lauren, I need some additional information regarding service request #72738 Description: Original computer needs reimage because it keeps freezing. I'm Katherine from UCS. We updated the computer to windows 10 and fixed the freezing issue. I believe you mentioned that you would be gone until fall '19. Is it possible to enter your office during the summer to swap out the computers? Would there be anything saved on the loaner machine that you need? If you can contact me, it would be appreciated. If you have any questions feel free to contact our front desk at 503-838-8925. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Jul 15, 2019 08:09 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Jul 11, 2019 08:49 AM	In outbox	Add Attachment
Katherine Reynoso	Jul 11, 2019 08:49 AM	**This is an outgoing email Hi Lauren, I need some additional information regarding service request #72738 Description: Original computer needs reimage because its frozen on Start Menu. We finished the reimage on your original computer. This fixed the freezing issue you were having. We've installed basic software and gave you admin rights. If you have any other software you want installed let me know, otherwise it is ready to be delivered to your office. Thank you, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Jul 11, 2019 08:44 AM	Reimage finished.	Add Attachment
Katherine Reynoso	Jul 03, 2019 02:01 PM	Starting reimage	Add Attachment
Katherine Reynoso	Jul 03, 2019 01:56 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Jul 03, 2019 01:56 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shandelle Plasker	Jul 01, 2019 01:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jul 01, 2019 01:24 PM	**This is an email** Thank you. I won't be back on campus until next week, but I will let you know if I have troubles.	Add Attachment
Shandelle Plasker	Jul 01, 2019 11:30 AM	**This is an email** Hi Lauren, I received a service request to come down and install printers on your loaner machine. Group Policy should be pushing the following printers to your machine automatically. psy-copier PY-BehavioralScience PY-PsyColor PY-Psych After a reboot, if you do not see these printers or need a special printer not listed in this list can you send me your availability to come down and help with this. Thank you, Shandelle	Add Attachment
Joseph Tavares	Jun 28, 2019 06:02 PM	Updated this existing ticket to reflect Lauren's new issue with hooking up the loaner to her departments printers. Also wasn't totally sure about either updating this ticket or making a new one so I just updated this one. I also changed the Primary Tech over to Shandelle because it was printer related. Feel free to reassign.	Add Attachment
Joseph Tavares	Jun 28, 2019 05:58 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Joseph Tavares	Jun 28, 2019 05:58 PM	**This is an email** UCS, Thank you for helping me with my issue. Can someone come and get the new computer hooked up to the printers in the department. I am not able to add any. You have my permission to be let into my office to add the printers so it is ready when I return to school. Thank you! Lauren	Add Attachment
Katherine Reynoso	Jun 28, 2019 03:45 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Katherine Reynoso	Jun 28, 2019 02:17 PM	Gave Lauren loaner 20130907. I believe her computer is having drivers issues. Going to do a reimage.	Add Attachment
Katherine Reynoso	Jun 28, 2019 08:42 AM	**This is an outgoing email** Hi Lauren, I need some additional information regarding service request #72738 Description: 6/28 8AM Peripherals not working, machine stuck on login screen. I'm Katherine from UCS. I understand that your computer has been frozen since yesterday. We can definitely come by today to help find a solution to your issue. Is there a time where I can meet you at your office to check on the computer? I'm available until 5PM. It would be appreciated if you email me or call us at 503-838-8925. Thank you, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Jun 28, 2019 08:35 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Jun 28, 2019 08:19 AM	Was not there at 8:15AM. Might want to check back in an hour.	Add Attachment
Joseph Tavares	Jun 27, 2019 07:25 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Joseph Tavares	Jun 27, 2019 07:25 PM	**This is an email** Thank you. The computer is still frozen after multiple attempts. Can I be added to work schedule for Friday morning if possible? Thank you!! Lauren	Add Attachment
Joseph Tavares	Jun 27, 2019 05:21 PM	**This is an email** Thank you! the tag number 20140723 I should be around tomorrow. Thank you. Lauren	Add Attachment
Joseph Tavares	Jun 27, 2019 05:09 PM	Lauren called and said she has just gotten back into her office after about a week and when she went to use her machine it was frozen and neither the keyboard nor mouse were responding. She said she has power cycled the machine but it is still frozen. She communicated this over voicemail and I didn't reach her when I called back. She mentioned she would be around tomorrow (6/28), can follow up with more information then.	Add Attachment