Service Request Ticket

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Service Request Information

CONTACT	Name	Hoffecker Mejia, Peter	Date	Jun 28, 2019 09:10 AM
	Department	Creative Arts/Art	Phone	88248
	Location		Email	hoffeckermejiap@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181047 (opens in a new window)	Bldg/Room	WEL 115C
	Service Tag	886VDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	886VDW2	Location	Cashier
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Adobe CC Named User (FALL2019);
	Wired NIC	6C:2B:59:E5:F7:1A

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 03, 2019 01:58 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Oct 03, 2019 01:47 PM	Delivered and brought back that iMac!	Add Attachment
Katherine Reynoso	Oct 03, 2019 10:08 AM	Task reassigned to Gino Salazar.	Add Attachment
Stephanie Magee	Sep 30, 2019 12:23 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Stephanie Magee	Sep 30, 2019 12:23 PM	Scheduled Thursday at 1:15 pm.	Add Attachment
Stephanie Magee	Sep 30, 2019 12:22 PM	Availability: Tuesday anytime MWF before 10 and after 4 Thursday after 12:30	Add Attachment
Katherine Reynoso	Sep 25, 2019 09:31 AM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Sep 25, 2019 09:30 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Sep 20, 2019 08:39 AM	He doesn't have access to his office wants to do it next week.	Add Attachment
Katherine Reynoso	Sep 17, 2019 02:52 PM	**This is an outgoing email** Hi Peter, I need some additional information regarding service request #72743 Description: NEW HIRE/GFA SETUP: OptiPlex 7060 W#20181047 & monitor W#20181097 to Campbell 204 for Peter Hoffecker Mejia We have your computer ready to be delivered to you. If you can contact me or our office at 503- 838-8925 to schedule a time to do this, it would be appreciated. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Sep 17, 2019 01:50 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Sep 17, 2019 01:50 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Sep 17, 2019 01:49 PM	Finished and ready to be delivered.	Add Attachment
Katherine Reynoso	Sep 17, 2019 08:55 AM	On the Image stand up desk.	Add Attachment
Tricia Flaherty	Sep 12, 2019 08:38 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 12, 2019 08:38 AM	secondary contact for delivery is Laura Killup in Creative Arts/ Art Dept Office	Add Attachment
Tricia Flaherty	Sep 12, 2019 08:08 AM	The PC Desktop W#20181047 and monitor W#20181097 are on the inventory counter with GFA Setup form	Add Attachment
Tricia Flaherty	Sep 12, 2019 08:07 AM	Contact changed from Faculty/Staff New to Peter Hoffecker Mejia.	Add Attachment
Tricia Flaherty	Sep 12, 2019 08:07 AM	He is replacing Kim Hoffman who retired so we need to bring back iMAc desktop W#20130786. He will also be an Adobe CC Named USER(sending invite 9-12-2019) so please install base Adobe Desktop App.and shoe him if he is not familiar with it how to download and install the apps he wants to use.	Add Attachment
Robbie Downin	Jun 28, 2019 09:10 AM	GFA SETUP: Deliver Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418 to Campbell New items: W#20181047 (computer), W#20181097 (monitor) Old items: W#20130786 (iMac) Setup for new hire starting September 2019	Add Attachment