Service Request Ticket - # 72745

Service Request Ticket - # 72745

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Curry, Alex	Date	Jun 28, 2019 09:17 AM
	Department	Humanities/ Communication Studies	Phone	8-9436
	Location		Email	currya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181554 (opens in a new window)	Bldg/Room	BELL 116
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #Z0UK
	Serial No.	SFVFYV0PVHV2H	Location	NEWT/TT Alex Curry, Comm Studies
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938; SPSS from Student Tech Campus Site license(needs re-Auth every July 30)
	Wireless NIC	A4:83:E7:06:58:1E
	Bluetooth NIC	A4:83:E7:0D:41:3E

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Sep 19, 2019 04:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Sep 19, 2019 01:24 PM	today	Add Attachment
Joe Collinsworth	Sep 13, 2019 02:14 PM	will schedule a time on monday	Add Attachment
Stephanie Magee	Sep 13, 2019 11:37 AM	Anytime today is great- Karen Bednarowski can let you into Alex's office.	Add Attachment
Joe Collinsworth	Sep 13, 2019 10:07 AM	**This is an outgoing email** Hi Alex, Regarding service request #72745 Description: NEW HIRE/GFA SETUP: Deliver Apple 13-inch MacBook Pro to HSS 118 for Alex Curry (order 11354) Your new computer is ready to be delivered, please let me know when I can come set it up for you! Thank you Joe	Add Attachment Public
Robbie Downin	Sep 13, 2019 09:12 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Tricia Flaherty	Sep 11, 2019 04:01 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 11, 2019 04:01 PM	Contact changed from Karen Bednarowski to Alex Curry.	Add Attachment
Tricia Flaherty	Sep 11, 2019 04:00 PM	This user may ask for Qualtrics as they requested it with their startup package and Qualtrics is available to campus users through WOU Portal ... look for link/icon across the top	Add Attachment
Tricia Flaherty	Sep 11, 2019 03:46 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Sep 11, 2019 03:46 PM	SPSS Standard Auth User v.26 for MAC installer and license key at: T:\Spss\CAMPUS_STD_AUTHUSER_SPSS_STAT_AMOS\S PSS26StatisticsSTD_AuthUser	Add Attachment
Tricia Flaherty	Sep 11, 2019 03:31 PM	His laptop W#20181554, older monitor W#20130948 are on the inventory counter with NEW HIRE/GFA setup form. the W#20130948 monitor and cpu W#20130868 were brought back to UCS at some point this summer so no equipment for collect back.	Add Attachment
Tricia Flaherty	Jul 15, 2019 02:45 PM	Alex Curry is going to be in HSS116 in the Fall. I have told Karen that we will hold setup of the new station in that room until he arrives as his laptop will need to be logged into from Ethernet and profile setup before we can grant admin access etc. She should be contacting me once she has a definite arrival date etc. The old computer in HSS116 (was Molly Mayhead will be moving to HSS323 for use by NTT Damon K(?not sure whole name).	Add Attachment
Robbie Downin	Jul 02, 2019 11:51 AM	We have the old computer and one of their monitors in the office presently, the old monitor will have to go out with the laptop on setup	Add Attachment
Robbie Downin	Jun 28, 2019 09:17 AM	GFA SETUP: Deliver Apple 13-inch MacBook Pro, Space Gray #Z0UK to HSS New items: W#20181554 (laptop) Old items: W#20130868 (computer), W#20130948 W#20090621 (monitors) The PC will be collected on delivery and the 2013 monitor will be used as an external display. Setup is for a new hire starting sometime mid July-early August	Add Attachment