Service Request Ticket - # 72748

Service Request Information

CONTACT Name Ellingson-Sayen, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 28, 2019 09:34 AM
Department Health & Exercise Science Phone 89428
Location Email ellingsonsayenl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20181044[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag Description Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
Serial No. C02YL1UEJWF2 Location imaged 2/27/2025 || IMAC Loaner

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938; Parallels Desktop for MAC 14(single user perpetual) VISA2018009173 JUNE 2019; Adobe CC [NAMED USER * Laura Ellingson-Sayen ellingsonsayenl@wou.edu ] SEPT2019; SOFTWARE in order process TBA: SAS, Windows Workstation $390 & yrly renwl $140) & Articulate360 Personal Plan- 1 user annually $499 w/ ED discount; SPSSv28 yearly renewal

Wired NIC 38:F9:D3:10:20:00


Wireless NIC 38:F9:D3:B9:A9:05


Bluetooth NIC 38:F9:D3:BE:08:9A


TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public

Entered by Date Memo
Katherine Reynoso Oct 29, 2019 09:57 AM
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Oct 29, 2019 09:56 AM
Someone already installed it. Don't know who.
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Katherine Reynoso Oct 29, 2019 09:09 AM
****This is an outgoing email****
Hi Laura,

I need some additional information regarding 
service request #72748

Description: GFA SETUP: iMac 21.5 W#20181044[Edit Inv] to 
RWEC 245 Start Date 9/16/2019

I'm Katherine from UCS. It looks like we received 
a ticket that you would like SPSS installed on 
your iMac. If you can contact me with preferred 
times to do this this week, it would be 
appreciated.

Thank You,
Katherine Reynoso
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Public
Savannah Sharp Voss Oct 17, 2019 04:41 PM
Status changed from (5) Completed to (1) Pending
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Savannah Sharp Voss Oct 17, 2019 04:41 PM
Laura needs SPSS installed on her computer.  I 
emailed asking for availability.  
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Katherine Reynoso Sep 10, 2019 10:43 AM
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Sep 10, 2019 10:43 AM
Set up and finished.
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Megan Thibeault Sep 10, 2019 07:46 AM
Task reassigned to Katherine Reynoso.
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Tricia Flaherty Sep 09, 2019 04:11 PM
Did you remember to install Parallel Desktop?

license of Parallels Desktop for MAC 14(single user 
perpetual) 
VISA2018009173/order#11071 has been purchased and 
installer 
and license details are recorded at T:\5. Mac 
Software\Parallels\ParallelsDesktopforMACv14
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Katherine Reynoso Sep 09, 2019 03:41 PM
Task reassigned to UCS Tech.
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Katherine Reynoso Sep 09, 2019 03:41 PM
Finished with reimage ready for delivery.
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Megan Thibeault Sep 09, 2019 01:49 PM
Task reassigned to Katherine Reynoso.
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Stephanie Magee Sep 09, 2019 08:46 AM
Task reassigned to New Equip. Setup.
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Megan Thibeault Sep 09, 2019 08:05 AM
Task reassigned to Service Request Desk.
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Tricia Flaherty Sep 05, 2019 09:49 AM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 05, 2019 09:49 AM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Sep 05, 2019 09:49 AM
Stephanie is working on rescheduling as this was in storage 
and needs software additions. 
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Tricia Flaherty Sep 05, 2019 09:41 AM
Contact changed from Lindsay Gunther to Laura Ellingson-Sayen.
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Tricia Flaherty Sep 05, 2019 09:40 AM
So the computer  is now on the floor in front of the Inventory Counter 
ITC008 with NEW Equip Form.  secondary contact is Lindsay Gunther, 
HEX Office Admin.  There is  3 software related pieces that we were 
waiting on her email account creation that Joanie and I will process in the 
next few days: Adobe CC [NAMED USER * Laura Ellingson-Sayen 
ellingsonsayenl@wou.edu ] SEPT2019; SOFTWARE in order process TBA: 
SAS, Windows Workstation $390 & yrly renwl $140) & Articulate360 
Personal Plan- 1 user annually $499 w/ ED discount; 

Install Adobe CC desktop app only and the Parallels for now and I will add 
the other software(basically SAS as Articulate is cloud based) when I 
have the license info. 
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Stephanie Magee Sep 05, 2019 09:09 AM
Her start date is 9/16 
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Stephanie Magee Sep 05, 2019 09:04 AM
Priority changed from (2) High Priority to (3) Priority.
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Stephanie Magee Sep 05, 2019 08:47 AM
Rescheduled to 10:45
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Stephanie Magee Sep 04, 2019 10:11 AM
Priority changed from (3) Priority to (2) High Priority.
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Stephanie Magee Sep 04, 2019 10:11 AM
Would like set up on 9/5 at 10:30 am in RWEC 245 
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Tricia Flaherty Jul 22, 2019 01:46 PM
license of Parallels Desktop for MAC 14(single user perpetual) 
VISA2018009173/order#11071 has been purchased and installer 
and license details are recorded at T:\5. Mac 
Software\Parallels\ParallelsDesktopforMACv14
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Robbie Downin Jun 28, 2019 09:34 AM
GFA SETUP: Deliver Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY to RWEC 
New items: W#20181044[Edit Inv] (iMac)
Old items: W#20150409[Edit Inv] (laptop)
For new hire Start Date 9/16/2019
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