Service Request Ticket - # 72761

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 28, 2019 12:53 PM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181215[Edit Inv] (opens in a new window) Bldg/Room HL TBA 219-222
Service Tag J2LJDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. J2LJDW2 Location Digital Media Center Lab replacement

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938; This station gets full Adobe CC2015 for WIN from Student LAB license

Wired NIC 6C:2B:59:E8:04:74

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jul 17, 2019 10:23 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jul 17, 2019 10:23 AM 
All PC computers delivered and set up.
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Megan Thibeault Jul 15, 2019 03:08 PM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Jul 12, 2019 09:04 AM 
All PC computers have the necessary software except W#20181222[Edit Inv] which Dragon Naturally is not compatible with Win 10.
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Katherine Reynoso Jul 11, 2019 08:15 AM 
Task reassigned to UCS Tech.
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Megan Thibeault Jul 05, 2019 09:37 AM 
Task reassigned to Peter Puettmann.
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Reggie Johnson Jul 02, 2019 01:07 PM 
Task reassigned to New Equip. Setup.
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Reggie Johnson Jul 02, 2019 01:07 PM 
20181018[Edit Inv], 20181019[Edit Inv] sitting at my desk done imaging. 
Currently installing software.
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Peter Puettmann Jul 02, 2019 01:02 PM 
Task reassigned to UCS Tech.
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Peter Puettmann Jul 02, 2019 09:32 AM 
ROOM 221
W#20130224 & [unknown monitor] are replaced by
W#20181222 & W#20181351 (adobe CC, VideoPad,
Camtasia 7.1 (ODS Grant Bundle), Dragon Naturally 
Speaking v12, Start-Stop Transcription)


ROOM 222
W#20130225 & [unknown monitor] are replaced by
W#20181223 & W#20181352 (adobe CC, VideoPad)
VideoPad will start with NCH in T drive

OPEN SPACE
W#20130212 & W#20110129 are replaced by W#20181215
& W#20181344 (adobe CC)
W#20130215 & W#20110124 are replaced by W#20181217
& W#20181346 (adobe CC)
W#20130216 & W#20090212 are replaced by W#20181218
& W#20181347 (adobe CC)
W#20130217 & W#20090180 are replaced by W#20181219
& W#20181348 (adobe CC)
W#20130220 & W#20140170 are replaced by W#20181220
& W#20181349 (adobe CC)
W#20130221 & W#20140169 are replaced by W#20181221
& W#20181350 (VideoPad Video Editor)
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Peter Puettmann Jul 02, 2019 09:30 AM 
Task reassigned to Peter Puettmann.
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Tricia Flaherty Jul 01, 2019 11:00 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jul 01, 2019 11:00 AM 
software for various stations can be found at: 
T:\NCH_VideoPadEditor\VideoPadEditor_Home_Ed_5_0_1

Camtasia 7.1 from ODS Grant bundle-
T:\camtasia\ODS-GrantCamtasia Bundle

Dragon Naturally Spring Prem Ed. v12 from P0092529 - 
T:\DragonNaturallySpeaking\12PremiumAcadEdition

Start-Stop UNIVERSAL Transcription System STd Edition V.12.0.11 from 
VISA2015005099 - T:\StartStop Transcription Software
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Robbie Downin Jun 28, 2019 12:53 PM 
W#20130212 & W#20110129 are replaced by W#20181215 & W#20181344 (adobe CC)
W#20130215 & W#20110124 are replaced by W#20181217 & W#20181346 (adobe CC)
W#20130216 & W#20090212 are replaced by W#20181218 & W#20181347 (adobe CC)
W#20130217 & W#20090180 are replaced by W#20181219 & W#20181348 (adobe CC)
W#20130220 & W#20140170 are replaced by W#20181220 & W#20181349 (adobe CC)
W#20130221 & W#20140169 are replaced by W#20181221 & W#20181350 (VideoPad Video Editor)
W#20130224 & [unknown monitor] are replaced by W#20181222 & W#20181351 (adobe CC, VideoPad, Camtasia 7.1 (ODS Grant Bundle), Dragon Naturally 
Speaking v12, Start-Stop Transcription)
W#20130225 & [unknown monitor] are replaced by W#20181223 & W#20181352 (adobe CC, VideoPad)
VideoPad will start with NCH in T drive
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