Service Request Ticket - # 72776

Service Request Ticket - # 72776

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Service Request Information

CONTACT	Name	Plasker, Shandelle	Date	Jul 01, 2019 11:55 AM
	Department	University Computing Solutions	Phone	14018
	Location		Email	peppers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20171321 (opens in a new window)	Bldg/Room	HL 106
	Service Tag		Description	Xerox Versalink C600/DNM Color Printer XPPS
	Serial No.	9RA682506	Location	24 Hour Lab ( replaces W#20120892)
	Model	C600/DNM	Hostname	lab-24hourroom/lab-24hourroomcolor
	Notes	XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH(XPPS); IP ADDRESS:140.211.112.13 RMA'd: old SN: 9RA681023 8/2019	Ink/Toner Refill	Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416
	Wired NIC	9C:93:4E:8A:5C:02

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Aug 13, 2019 04:52 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	Aug 13, 2019 04:52 PM	A new machine has been put into place.	Add Attachment
Shandelle Plasker	Jul 25, 2019 11:22 AM	RID number for new machine is 22891007	Add Attachment
Shandelle Plasker	Jul 23, 2019 03:42 PM	ITC 303 printer is in place as a loaner for now in this lab.	Add Attachment
Shandelle Plasker	Jul 23, 2019 03:21 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Jul 23, 2019 03:21 PM	Moe came out and changed another part out that did not fix the issue. This machine is being replaced by a new machine.	Add Attachment
Shandelle Plasker	Jul 19, 2019 09:57 AM	Ref#FY814954	Add Attachment
Shandelle Plasker	Jul 15, 2019 08:32 AM	FY439554	Add Attachment
Shandelle Plasker	Jul 09, 2019 09:42 AM	Tech came out and said its the drum units. Called to be sent new drum units. FY024224	Add Attachment
Shandelle Plasker	Jul 01, 2019 11:55 AM	Giving Yellow toner error. I have rebooted and changed out the yellow toner which did not help. Called it in for service. Ref#FX331099 Ticket#22866313	Add Attachment