Service Request Ticket - # 72778

Service Request Ticket - # 72778

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Service Request Information

CONTACT	Name	Ludwig, Chad	Date	Jul 01, 2019 02:50 PM
	Department	Deaf Studies and Professional Studies	Phone	88444
	Location		Email	ludwigc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140878 (opens in a new window)	Bldg/Room	RWEC 220
	Service Tag		Description	Xerox 6600/DN Color Printer
	Serial No.	XL1375632	Location	Konnie Sayers
	Model	6600/DN	Hostname	ol-blue.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 36ppm (B&W), 36ppm (color), 700sheet(s) Capacity, Legal (8.5 in x 14 in), USB Type B, RJ-45, 256MB Installed RAM, 1 Year Warranty *This is no longer networked Old Hostname:Ol-Blue IP ADDRESS:140.211.184.39	Ink/Toner Refill	Black Std Toner Cartridge Mfr. Part#: 106R02244,Xerox Magenta Standard Toner #106R02242, Xerox Cyan Standard Toner #106R02241, Xerox Yellow Standard Toner #106R02243 & Xerox Imagin Unit Kit for Phaser 6600 #108R01121
	Wired NIC	9C:93:4E:2E:0A:71

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jul 09, 2019 10:24 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Jul 09, 2019 10:24 AM	This has been setup.	Add Attachment
Shandelle Plasker	Jul 05, 2019 03:46 PM	**This is an email** Hi Chad, Before I can activate the jack I need to come by and get the Jack number since it does not state it in the work order. Is there a good time to come by and do this? Shandelle	Add Attachment
Stephanie Magee	Jul 05, 2019 12:40 PM	**This is an email** Right now, I am waiting for Thomas Grove to confirm that the network jack is activated then we can schedule a time for your visit.	Add Attachment
Shandelle Plasker	Jul 01, 2019 04:18 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Jul 01, 2019 04:17 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Shandelle Plasker	Jul 01, 2019 04:17 PM	**This is an email** Hi Chad, I received SR#72778 Description: Phaser 6600 printer setup. For me to come down and set this machine up for you, you will need to contact telecom first to make sure an ethernet jack is active in your room in the area you would like the printer to be placed. Telecom contact: telecom@wou.edu or call 8- 8010. Once this has been done I can come down and set the printer up. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Jul 01, 2019 02:59 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Jul 01, 2019 02:59 PM	**This is an email** Hi Chad, I received SR#72778 Description: Phaser 6600 printer setup. For me to come down and set this machine up for you, you will need to contact telecom first to make sure an ethernet jack is active in your room in the area you would like the printer to be placed. Telecom contact: telecom@wou.edu or call 8- 8010. Once this has been done I can come down and set the printer up. Thank you, Shandelle	Add Attachment
Stephanie Magee	Jul 01, 2019 02:50 PM	**This is an email** To Whom It May Concern, Would it be possible to send someone to my office at RWEC 138 sometime next week? I have been using Phaser 3260 with this WOU's serial number 20160174 and recently I was given a color printer Phaser 6600 with this WOU's serial number 20140878 from another office whom this employee isn't with us anymore. I'd like to have this Phaser 6600 color printer set up, connect to the ethernet wall, and my computer this way I can start using this printer. Many thanks -Chad -- My native language is American Sign Language. While I am bilingual, you may notice English translation errors. Contact me if you have any questions or need clarification. - - - - Chad A. Ludwig, MSW, ADAC, DI	Add Attachment