Service Request Ticket - # 72779

Service Request Information

CONTACT Name Helppie, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 01, 2019 03:35 PM
Department Creative Arts/Music Phone 88876
Location Email helppik@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20181577[Edit Inv] (opens in a new window) Bldg/Room HWC 302A
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. FVFYK7AUHV29 Location TEC TV cart

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.14 (Mojave) Software MSDesktopEdOffice201*MAC XXXX2018007938;

Wireless NIC 38:F9:D3:64:73:E5


Bluetooth NIC 38:F9:D3:BF:32:01

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jul 03, 2019 04:56 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Katherine Reynoso Jul 03, 2019 04:56 PM 
Installed Finale and transferred the information.
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Katherine Reynoso Jul 03, 2019 01:42 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Katherine Reynoso Jul 03, 2019 09:06 AM 
Sent him an email for the USB drive.
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Katherine Reynoso Jul 02, 2019 03:21 PM 
He returned the laptop and we delivered his new
one. He said he will postpone installing Finale
program to another time. We are importing his
documents to a USB drive, and I will email him
once the process is complete so he can borrow the
USB to install it on his new computer.
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Katherine Reynoso Jul 02, 2019 11:22 AM 
**This is an Email**
Hi Katherine. Glad that a new Mac is ready! Two
quick things. I’m a music prof. I have a music
writing program called finale which I have on my
current laptop and I’d like to have on my new
laptop. The music department has a cite license
for this. Also, can you transfer data from my old
laptop to my new one?. That would be extremely
helpful. Can someone meet me at my office APSC 233
b at 1:00 today or should I just come to your
office by the admin building? Thanks so much, Kevin
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Katherine Reynoso Jul 02, 2019 10:35 AM 
****This is an outgoing email****
Hi Kevin,

I need some additional information regarding
service request #72779

Description: GFA SETUP: 13in MacBook Pro
W#20181577[Edit Inv] to APSC 233B for K. Helppie

We have your MacBook Pro ready to be delivered. We
installed basic software, if there is additional
software you want installed let me know. If not,
please contact me with a time we can deliver the
laptop, it would be appreciated.

Thank You,
Katherine Reynoso
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Public
Megan Thibeault Jul 02, 2019 08:52 AM 
Task reassigned to Katherine Reynoso.
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Bradley Karkanen Jul 01, 2019 04:39 PM 
On stand up desk imaging.
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Megan Thibeault Jul 01, 2019 04:16 PM 
Task reassigned to Bradley Karkanen.
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Robbie Downin Jul 01, 2019 03:35 PM 
GFA SETUP: Deliver Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A to APSC 233B
New items: W#20181577[Edit Inv] (macbook pro)
Old items: W#20131003[Edit Inv] (macbook air)
Current laptop has battery problems, affecting trackpad etc
Items will be on inventory counter
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