Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jul 02, 2019 11:27 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150683 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25RV0B8GG7D	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715, Adobe CC201* subscription Serialized Desktop FEB2017 MOVE to SHARED DEVICE SUM/FALL2019;
	Wired NIC	38:C9:86:49:E0:0B
	Wireless NIC	28:F0:76:47:F6:F6
	Bluetooth NIC	28:F0:76:47:F6:F7

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jul 15, 2019 08:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Jul 15, 2019 08:35 AM	it's fixed now	Add Attachment
Joe Collinsworth	Jul 03, 2019 02:35 PM	Temporarily fixed by having his boss log in with her adobe credentials	Add Attachment
Joe Collinsworth	Jul 03, 2019 02:22 PM	installed print drivers and gave admin rights	Add Attachment
Joe Collinsworth	Jul 03, 2019 12:05 PM	sophos should be fixed now. still need to figure out Adobe. the office ladies said they want admin rights as well	Add Attachment
Megan Thibeault	Jul 03, 2019 11:26 AM	104125015342	Add Attachment
Megan Thibeault	Jul 03, 2019 11:17 AM	Please also check out sophos, it says "Real time protection disabled."	Add Attachment
Joe Collinsworth	Jul 02, 2019 02:44 PM	started install	Add Attachment
Gino Salazar	Jul 02, 2019 01:56 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Stephanie Magee	Jul 02, 2019 11:28 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Jul 02, 2019 11:28 AM	Contact Info: Budhathoki Strat Comm Student Worker	Add Attachment Public
Stephanie Magee	Jul 02, 2019 11:27 AM	Adobe premier CC was erased when computer was formatted Student worker: Budhathoki V# 00351228 Advancement Marcom ADMIN 3rd floor	Add Attachment