Service Request Ticket

Service Request Information

CONTACT	Name	Russell, Shondra	Date	Jul 02, 2019 04:02 PM
	Department	Upward Bound	Phone	88617
	Location		Email	russells@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181048 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	884PDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	884PDW2	Location	SLGFA Shelf
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F8:69

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jul 15, 2019 04:52 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Reggie Johnson	Jul 09, 2019 02:35 PM	set up is completed, printers added, user has admin rights task completed.	Add Attachment
Gino Salazar	Jul 09, 2019 01:14 PM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Jul 09, 2019 08:27 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Gino Salazar	Jul 09, 2019 08:26 AM	Task reassigned to Gino Salazar.	Add Attachment
Katherine Reynoso	Jul 03, 2019 01:40 PM	Item placed on the inventory counter.	Add Attachment
Katherine Reynoso	Jul 03, 2019 01:39 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katherine Reynoso	Jul 03, 2019 01:39 PM	Computer finished reimage, and she has admin. rights.	Add Attachment
Katherine Reynoso	Jul 03, 2019 09:28 AM	Reimaging on stand-up desk.	Add Attachment
Megan Thibeault	Jul 03, 2019 07:35 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Robbie Downin	Jul 02, 2019 04:02 PM	NEW EQUIP SETUP: Deliver Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to APSC 501 New items: W#20181048 (computer), W#20181098 (monitor) Items will be on inventory counter	Add Attachment