Service Request Ticket - # 72786

Service Request Information

CONTACT Name Castellanos, Antonio   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 02, 2019 04:11 PM
Department Financial Aid Phone 88682
Location Email castellanosa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20170665[Edit Inv] (opens in a new window) Bldg/Room WEL
Service Tag Description Xerox Phaser 3260/DI Monochrome Laser Printer
Serial No. K7A002064 Location Logan Bransfield

Model Phaser 3260DI Hostname
Notes Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack ; USB LOCAL PRINTER ONLY Ink/Toner Refill Standard Capacity Print Cartridge: 1,500 pages** 106R02775 High Capacity Print Cartridge: 3,000 pages** 106R02777 Drum Cartridge: 10,000 pages*** 101R00474

Wireless NIC 9C:93:4E:3B:C9:B5

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jul 11, 2019 11:55 AM 
Status changed from (3) Order in Process to (5) Completed
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Shandelle Plasker Jul 11, 2019 11:55 AM 
This has been installed.
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Shandelle Plasker Jul 05, 2019 11:42 AM 
****This is an email****
Hi Antonio,

I have put in a purchase request for a new drum 
cartridge for WOU#20170665[Edit Inv]. Once it arrives I 
will come down and install it.

Shandelle
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Shandelle Plasker Jul 05, 2019 11:41 AM 
Status changed from (1) Pending to (3) Order in Process
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Shandelle Plasker Jul 05, 2019 11:41 AM 
Purchase Request has been submitted.

Order#11389
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Stephanie Magee Jul 03, 2019 08:34 AM 
****This is an email****
Okay. Thank you for the update. I will be out 
on Friday as well, but if she's here, she can 
definitely come look at it.

Thank you!
Antonio Castellanos
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Stephanie Magee Jul 03, 2019 08:20 AM 
****This is an outgoing email****
Emailed Antonio: 
Good Morning, 

Shandelle is out of the office today so we will 
have to wait until she returns to order the new 
imaging unit and attend to your printer. 
I have updated your Service Request ticket and 
she will take care of that as soon as she 
returns.   

Thank you for your patience,
Stephanie ​
-- 
Service Request Desk
Western Oregon University
University Computing Solutions
Hours: Monday-Friday 8:00am-5:00pm
Phone/Text: 503-838-8925
Email: ucshelpdesk@wou.edu
Twitter: @WOUTechDesk
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Stephanie Magee Jul 02, 2019 04:11 PM 
Xerox Phaser 3260 
Full of ink but needs new imaging unit.
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