Service Request Ticket - # 72802

Service Request Information

CONTACT Name Navarete, Briana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 03, 2019 11:18 AM
Department Admissions Office Phone 88193
Location Email navareteb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141233[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. C0WHV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D5:FF:77

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Jul 15, 2019 12:10 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Jul 15, 2019 12:09 PM 
sophos is good
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Reggie Johnson Jul 09, 2019 11:34 AM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Jul 09, 2019 11:34 AM 
updated sophos
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Reggie Johnson Jul 09, 2019 09:33 AM 
Status changed from (4) On Hold to (1) Pending
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Reggie Johnson Jul 09, 2019 09:33 AM 
Running update
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Peter Puettmann Jul 03, 2019 01:30 PM 
Status changed from (1) Pending to (4) On Hold
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Stephanie Magee Jul 03, 2019 01:22 PM 
****This is an email****
Hi!

I will be away from my office until Tuesday, 
July 9th. I will return your email once I am 
able to. If you need immediate assistance feel 
free to contact the Admissions Office - Front 
Desk at 503-838-8211 or admissions@wou.edu.

Have a fantastic day!
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Joe Collinsworth Jul 03, 2019 01:12 PM 
****This is an outgoing email****
Hi Briana,

I need some additional information regarding 
service request #72802

Description: Sophos Real time protection is 
disabled.

Please let me know when you will be in the office 
and able to have us come take a look at your 
computer, the security settings need to be 
updated.
Thank you
Joe
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Public
Megan Thibeault Jul 03, 2019 11:18 AM 
Sophos Real time protection is disabled.
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