Service Request Ticket - # 72814

Service Request Information

CONTACT Name Thibeault, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 05, 2019 10:58 AM
Department University Computing Solutions Phone 88624
Location Email eichlerm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120223[Edit Inv] (opens in a new window) Bldg/Room NONE
Service Tag Description Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
Serial No. D25J619BDHJW Location Going to PDR

CPU 3.4GHz Quad-Core Intel Core i7


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 for MAC std from P0086494, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844 transferred from old CH311 stations, Image should be similar to ITC104 LAB, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC A8:20:66:05:1D:D5


Wireless NIC 7C:C3:A1:B7:A0:5C


Bluetooth NIC 7C:D1:C3:A1:47:0B

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Jul 30, 2019 11:31 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Jul 23, 2019 03:53 PM 
Sophos is happy again
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Reggie Johnson Jul 19, 2019 09:43 AM 
Tried to clear sophos alerts as admin.
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Reggie Johnson Jul 15, 2019 04:52 PM 
need to clear sophos alerts
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Brittany Franklin Jul 15, 2019 12:09 PM 
544659448015
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Reggie Johnson Jul 10, 2019 08:13 AM 
reinstalled sophos, ran a scan
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Reggie Johnson Jul 09, 2019 11:35 AM 
Task reassigned to Reggie Johnson.
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Megan Thibeault Jul 05, 2019 10:58 AM 
Sophos says:Running malware in quarantine or
cleanup failure

Tamper code:
923393342852
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