Service Request Ticket - # 72830

Service Request Ticket - # 72830

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Service Request Information

CONTACT	Name	LeJeune, Marie	Date	Jul 08, 2019 08:34 AM
	Department	Education & Leadership	Phone	88450
	Location		Email	lejeunem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181578 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	FVFYK6Z2HV29	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938;
	Wireless NIC	38:F9:D3:64:82:39
	Bluetooth NIC	38:F9:D3:BF:39:43

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Aug 23, 2019 08:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Aug 23, 2019 08:17 AM	This has been delivered and I brought back loaner 20141282	Add Attachment
Gino Salazar	Aug 22, 2019 02:53 PM	Her laptop is ready, i sent an email	Add Attachment
Gino Salazar	Aug 21, 2019 08:30 AM	This came back! Will start reimaging it today and hopefully get it back to the user thursday or friday	Add Attachment
Gino Salazar	Aug 14, 2019 04:49 PM	FedEx	Add Attachment
Gino Salazar	Aug 14, 2019 04:48 PM	Tracking number 1137 0855 4154	Add Attachment
John Rushing	Aug 13, 2019 04:59 PM	Task reassigned to Gino Salazar.	Add Attachment
Tricia Flaherty	Aug 08, 2019 10:00 AM	loaner she has is W#20141282	Add Attachment
Shandelle Plasker	Aug 08, 2019 09:36 AM	Task reassigned to John Rushing.	Add Attachment
Shandelle Plasker	Aug 08, 2019 09:36 AM	Can you start the imaging process for this, please?	Add Attachment
Robbie Downin	Jul 31, 2019 09:39 AM	Task reassigned to New Equip. Setup.	Add Attachment
Robbie Downin	Jul 31, 2019 09:39 AM	GFA SETUP: Deliver Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A to RWEC 121 New items: W#20181578 (macbook) Old items: W#20141273 (macbook) Items will be on inventory counter	Add Attachment
Shandelle Plasker	Jul 30, 2019 01:39 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Shandelle Plasker	Jul 30, 2019 01:39 PM	The loaner machine you have in this SR is here original machine. Please update this with loaner wou# when you can.	Add Attachment
Peter Puettmann	Jul 23, 2019 08:07 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Peter Puettmann	Jul 23, 2019 08:07 AM	Contacting user about replacement/loaner return after summer term.	Add Attachment
Peter Puettmann	Jul 08, 2019 08:34 AM	given loaner 20141273	Add Attachment