Service Request Ticket

Service Request Information

CONTACT	Name	Mauro, Kristin	Date	Jul 08, 2019 10:14 AM
	Department	Student Success & Advising Office	Phone	88732
	Location		Email	maurok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140870 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JXB2DZ1	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	JXB2DZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop MAY2016; Camtasia 2020 Education v.20 VISA2019011033 MAY2020;
	Wired NIC	98:90:96:D6:69:16

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jul 08, 2019 02:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jul 08, 2019 02:44 PM	Downloaded 7zip shes good now	Add Attachment
Stephanie Magee	Jul 08, 2019 11:54 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Jul 08, 2019 10:37 AM	Task reassigned to Gino Salazar.	Add Attachment
Stephanie Magee	Jul 08, 2019 10:37 AM	She is available till 12:15 and then again from 1- 2 and 4-5	Add Attachment
Stephanie Magee	Jul 08, 2019 10:14 AM	Unable to download Google Forms responses to Excel CSV Files. Error message reads: "You do not have any programs to open the CSV file" Issue began after an update was installed.	Add Attachment