Service Request Ticket - # 72838

Service Request Information

CONTACT Name Lobnibe, Isidore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 08, 2019 11:30 AM
Department Phone 88306
Location Email lobnibei@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181049[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 886PDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 886PDW2 Location Loaner shelf - imaged

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:F8:AA

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jul 11, 2019 04:30 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Jul 11, 2019 04:30 PM 
Delivered!
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Gino Salazar Jul 11, 2019 02:53 PM 
20130901[Edit Inv] was his loaner
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Gino Salazar Jul 11, 2019 02:53 PM 
Brought back 20101189[Edit Inv], 20130963[Edit Inv] and 20130901[Edit Inv]
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Gino Salazar Jul 11, 2019 09:28 AM 
It's all ready
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Gino Salazar Jul 09, 2019 08:19 AM 
Imaging in progress
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Robbie Downin Jul 08, 2019 02:37 PM 
Task reassigned to Gino Salazar.
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Robbie Downin Jul 08, 2019 02:27 PM 
GFA SETUP: Deliver Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to HSS 210B
New items: W#20181049[Edit Inv] (computer), W#20171180[Edit Inv] (monitor)
Old items: W#20130884[Edit Inv] (computer), W#20130963[Edit Inv] (monitor)
Items will be on inventory counter
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Robbie Downin Jul 08, 2019 02:07 PM 
Task reassigned to Robbie Downin.
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Gino Salazar Jul 08, 2019 01:45 PM 
Ran tests and she's dead dead
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Gino Salazar Jul 08, 2019 12:10 PM 
Have the computer by my desk, will run tests after lunch
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Gino Salazar Jul 08, 2019 11:51 AM 
Task reassigned to Gino Salazar.
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Stephanie Magee Jul 08, 2019 11:30 AM 
lobnibele - 
When attempting to boot computer is prompted 
with "Hard drive not found. Press F1 to 
continue" When he presses F1 to takes him back 
to "hard drive not found screen"
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