Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Kauffman, Brian	Date	Jul 09, 2019 12:41 PM
	Department	Western Community Policing Institute	Phone	14008
	Location		Email	kauffmab@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140384 (opens in a new window)	Bldg/Room	MA 230
	Service Tag	37P6K32	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	37P6K32	Location	Maaske 230 - Marianne Novotny
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; NEW VERSION: Adobe Captive v.11 (2019) UCS2019009271 JULY 2019 SR# ;(was Adobe Captivate 10 (2017 release) License P0105529 was on W#20090160 for Brian Kauffman (order #9738) JUNE 2017 SR#65369;)
	Wired NIC	34:E6:D7:1A:CE:74
	Wireless NIC	80:00:0B:67:3C:2A
	Bluetooth NIC	80:00:0B:67:3C:2E

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jul 16, 2019 09:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jul 16, 2019 09:01 AM	Installed on personal laptop.	Add Attachment
Megan Thibeault	Jul 16, 2019 08:22 AM	Task reassigned to Megan Eichler.	Add Attachment
Stephanie Magee	Jul 15, 2019 11:47 AM	Brian would like this done on 7/16 before noon. I let him know to bring his personal laptop in so we can put Adobe Captivate on it.	Add Attachment
Megan Thibeault	Jul 15, 2019 07:43 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Reggie Johnson	Jul 10, 2019 08:18 AM	**This is an outgoing email** Hi Brian, I need some additional information regarding service request #72873 Description: Install Adobe Captivate on W#20140384 for Brian Kauffman When would be a good time for a UCS Tech to work on this for you. Thanks, Reggie UCS Tec	Add Attachment Public
Stephanie Magee	Jul 09, 2019 02:52 PM	Contact changed from Tech UCS to Brian Kauffman.	Add Attachment
Reggie Johnson	Jul 09, 2019 02:50 PM	**This is an outgoing email** Hi Tech, I need some additional information regarding service request #72873 Description: Install Adobe Captivate on W#20140384 for Brian Kauffman When would be a good time for a UCS Tech to work on this for you. Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Jul 09, 2019 02:40 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jul 09, 2019 01:23 PM	Task reassigned to Reggie Johnson.	Add Attachment
Robbie Downin	Jul 09, 2019 12:41 PM	Adobe Captivate (T-Drive path Adobe Captivate\Captivate_v11_2019) on W#20140384 for Brian Kauffman They may want this also done on their personal machine but they will need to bring their device in to us for the license share	Add Attachment