Service Request Ticket

Service Request Information

CONTACT	Name	Jones, Beth	Date	Jul 09, 2019 01:48 PM
	Department	College of Education	Phone	88235
	Location		Email	jonesb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160132 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	20G2QD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20G2QD2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; Tansfer: FileMaker Pro 13? was Lynn Lindsay who was on McEvilly list for ED Filemaker(client/server access)
	Wired NIC	18:66:DA:1B:DE:BE

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jul 15, 2019 12:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jul 15, 2019 12:11 PM	moved desktop to other location in room. Set up complete.	Add Attachment
Peter Puettmann	Jul 11, 2019 01:04 PM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Jul 11, 2019 07:48 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jul 11, 2019 07:48 AM	Make sure to update inventory	Add Attachment
Stephanie Magee	Jul 09, 2019 01:54 PM	Anytime before 11 and/or between 12 - 2:30	Add Attachment
Stephanie Magee	Jul 09, 2019 01:48 PM	Move equipment from RWEC 120 to RWEC 115 Waiting for contact on WOU #'s and time of delivery	Add Attachment