Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Raina	Date	Jul 09, 2019 02:25 PM
	Department		Phone
	Location		Email	smithrk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141137 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GSTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GSTHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016
	Wired NIC	98:90:96:D5:7E:6B

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jul 10, 2019 02:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Jul 10, 2019 02:37 PM	As it turns out the Office store runs on through the Windows Store so we have it blocked. I bypassed it by downloading the extension and loading it from the web.	Add Attachment
Bradley Karkanen	Jul 10, 2019 01:41 PM	No Office GPOs anywhere. I am going to go look at it but I don't know if there is anything I can do?	Add Attachment
Bradley Karkanen	Jul 10, 2019 01:32 PM	I haven't set anything in our Office configs for this? I doubled checked to be sure. I am going to check Group Policy and see what is up there.	Add Attachment
Megan Thibeault	Jul 09, 2019 02:35 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Stephanie Magee	Jul 09, 2019 02:25 PM	Raina needs an add-in for Microsoft Excel for Blackbaud and it's not allowing her to download it. It gave her a message that said " Office Store unavailable Office 365 has been configured to prevent individual acquisition of Office Store Add-ins" when she tried to go to the store to add it. Room: 221	Add Attachment