Service Request Ticket

Service Request Information

CONTACT	Name	Worthing, Shelby	Date	Jul 10, 2019 11:23 AM
	Department		Phone
	Location		Email	worthings@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150490 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HKVBGB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	HKVBGB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	18:66:DA:0B:9F:CD

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jul 15, 2019 04:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jul 12, 2019 02:40 PM	returned 20150490 to Shelby. Took back loaner 20140299.	Add Attachment
Stephanie Magee	Jul 12, 2019 09:54 AM	**This is an email** Anytime today is fine! Thanks Shelby	Add Attachment
Reggie Johnson	Jul 12, 2019 09:20 AM	**This is an outgoing email** Hi Shelby, I need some additional information regarding service request #72900 Description: 7/10 Hard drive death When is a good time for a UCS Tech to visit your office and return your desktop to you? Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Jul 12, 2019 09:12 AM	ready to deliver back to WUC 210B. Calling to schedule	Add Attachment
Reggie Johnson	Jul 12, 2019 09:08 AM	adding admin rights for worthings	Add Attachment
Reggie Johnson	Jul 12, 2019 09:06 AM	Desktop is re-imaged, setting up software.	Add Attachment
Megan Thibeault	Jul 10, 2019 11:46 AM	Task reassigned to Reggie Johnson.	Add Attachment
Stephanie Magee	Jul 10, 2019 11:23 AM	"Hard drive not found" Possibly died. Ex. 88655	Add Attachment