Service Request Ticket

Service Request Information

CONTACT	Name	Hays, Benjamin	Date	Jul 11, 2019 11:57 AM
	Department	Center for Academic Innovation	Phone	88042
	Location		Email	haysb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140326 (opens in a new window)	Bldg/Room	ITC 205C
	Service Tag		Description	Apple iMac 27-inch #Z0PF
	Serial No.	SD25NH0F2F8J9	Location	Ben Hays to replace W#20101414
	CPU	Intel Core i5(3.2GHz, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0095622, TRANSFER from W#20101414 Adobe Design&WebPrem MAC CS6 P0086167 install temp as CS5.5, Filemaker Pro 11 from P0082550(transferred from W#20070162 6-2012), Adobe Captivate 6 for MAC from P0086611, Telestream ScreenFlow 4.0.5 from VISA2013003771
	Wired NIC	88:63:DF:AC:81:A3
	Wireless NIC	0C:4D:E9:BD:94:B6
	Bluetooth NIC	88:63:DF:AC:81:A4

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jul 11, 2019 01:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jul 11, 2019 01:57 PM	done	Add Attachment
Stephanie Magee	Jul 11, 2019 12:33 PM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Jul 11, 2019 12:33 PM	Ben wants W20131006 replaced now W20140326	Add Attachment
Stephanie Magee	Jul 11, 2019 12:07 PM	Task reassigned to Gino Salazar.	Add Attachment
Stephanie Magee	Jul 11, 2019 12:07 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Stephanie Magee	Jul 11, 2019 12:07 PM	**This is an email** Ben, A tech will make it out today for you, they all just left for lunch, once they get back someone will be by! Your machine is almost eligible for a new station, we would first like to try reimaging it to see if that helps before pushing forward for a new station. Thanks, Megan	Add Attachment
Stephanie Magee	Jul 11, 2019 11:57 AM	Ben is able to log onto his laptop #20131006 but not his desktop, when putting the correct credentials the password field shakes and then waits.	Add Attachment