Service Request Ticket

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Service Request Information

CONTACT	Name	Rosales, Kendall	Date	Jul 15, 2019 12:45 PM
	Department	Mathematics	Phone	89708
	Location		Email	rosalesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180598 (opens in a new window)	Bldg/Room	MA 301
	Service Tag	87XC8S2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	87XC8S2	Location	Kendall Rosales, Mathematics NTT Instructor
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; TRANSFER from W#20110896 SR71239 FEB2019: MAthType v6.9 from VISA2013003743; Geometer's Sketchpad v5 from VISA2018008881 APR2019 SR#71711 *can also be used on home station or laptop; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;
	Wired NIC	C8:F7:50:0D:5C:91
	Wireless NIC	20:79:18:32:EA:47
	Bluetooth NIC	20:79:18:32:EA:4B

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jul 30, 2019 11:31 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Reggie Johnson	Jul 19, 2019 03:55 PM	camtasia installed on laptop and surface pro. Having another issue with printing a large pdf document. The print job is not going through all though printing other documents works fine.	Add Attachment
Reggie Johnson	Jul 19, 2019 02:45 PM	**This is an outgoing email** Hi Kendall, I need some additional information regarding service request #72946 Description: 7/19 1pm*** Camtasia installed Please email here with the details of your print. Thanks for being patient with us. -Reggie	Add Attachment Public
Megan Thibeault	Jul 19, 2019 01:48 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Jul 19, 2019 08:56 AM	**This is an outgoing email** Hi Kendall, I need some additional information regarding service request #72946 Description: 7/19 1pm*** Camtasia installed Was checking if you were still available to meet today to install camtasia on your work laptop and Surface Pro 6. A tech is planning to be there at 1pm today in MA 301. Thanks, Reggie UCS Tech	Add Attachment Public
Megan Thibeault	Jul 19, 2019 07:55 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jul 19, 2019 07:55 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Jul 19, 2019 07:42 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Jul 19, 2019 07:42 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Jul 19, 2019 07:42 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Jul 15, 2019 02:03 PM	She is available at 1 pm on Friday	Add Attachment
Stephanie Magee	Jul 15, 2019 01:34 PM	Waiting for time	Add Attachment
Stephanie Magee	Jul 15, 2019 12:45 PM	T:\camtasia\Camtasia_Ed_2019_v19	Add Attachment
Stephanie Magee	Jul 15, 2019 12:45 PM	emailed user for W#	Add Attachment
Stephanie Magee	Jul 15, 2019 12:45 PM	**This is an email** Hi, The Math Department has purchased Camtasia to be installed on my work laptop as well as my Surface Pro 6. I would like to make an appointment to have it installed. Are there times available this Friday? Thank You, Kendall	Add Attachment