Service Request Ticket - # 72962

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 16, 2019 01:18 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140222[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 20KXS12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1

Wired NIC 34:17:EB:BB:90:48

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jul 17, 2019 08:11 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jul 17, 2019 08:11 AM 
Checked with Bradley. Problem was fixed yesterday.
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Megan Thibeault Jul 17, 2019 07:37 AM 
Task reassigned to Katherine Reynoso.
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Bradley Karkanen Jul 16, 2019 01:18 PM 
Sophos detected this machine as a clone it appears to be 
named W20141103 please rename it.
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