Service Request Ticket - # 72964

Service Request Ticket - # 72964

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Service Request Information

CONTACT	Name	Price, Sharon	Date	Jul 16, 2019 01:59 PM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080171 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Laserjet P4515X Printer #CB516A#ABA
	Serial No.	CNDY205000	Location	PDR
	Model	CB516A	Hostname	geometry.wou.edu
	Notes	duplexing, 2nd 500 sheet tray IP:140.211.78.38	Ink/Toner Refill
	Wired NIC	00:1E:0B:17:E2:D1

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Nov 27, 2019 09:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Nov 27, 2019 09:45 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Peter Puettmann	Nov 27, 2019 09:45 AM	resolved	Add Attachment
Peter Puettmann	Aug 07, 2019 02:06 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Peter Puettmann	Aug 06, 2019 12:07 PM	theyre closed for august. waiting for her to get back.	Add Attachment
Shandelle Plasker	Aug 06, 2019 12:00 PM	Update on this??	Add Attachment
Peter Puettmann	Jul 23, 2019 08:07 AM	Hi Peter, Yes, of course. I have requested the sender to try sending again in a different format that maybe I can open with my home email as well in attempt to do it. Thank you, Sharon	Add Attachment
Peter Puettmann	Jul 19, 2019 10:28 AM	**This is an outgoing email** Hi Sharon, because of this type of email, i think it would be best for our email programmer, Dave Diehmer, to take a look at it. He will be back on monday. Is it possible for you to wait till then or should i come by and see if i can find a work-around for you. -Pete	Add Attachment Public
Peter Puettmann	Jul 18, 2019 08:10 AM	**This is an outgoing email** Hi Sharon, We were just following up with you regarding a service request that we have for you. (#72964) Description: 7/17 Attachment and scanning issue We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Peter Puettmann	Add Attachment Public
Megan Thibeault	Jul 17, 2019 07:34 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Jul 16, 2019 02:00 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Jul 16, 2019 01:59 PM	Sharon has emailed multiple times with attachments that do not show up, they do not remain attached when the email is sent. She also had issues with the attachments at her home. The Department head is having issues using the scanner. When scanning a document to transfer to the computer, it too does not show up. The printer says it is scanning but it doesn't bring the scan to the computer.	Add Attachment