Service Request Ticket

Service Request Information

CONTACT	Name	Mercer, Ronald	Date	Jul 17, 2019 08:29 AM
	Department	Student Success & Advising Office	Phone	88506
	Location		Email	mercerr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171059 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	CSQHRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSQHRP2	Location	PDR room
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	54:BF:64:5D:1D:D1

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jul 19, 2019 02:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jul 19, 2019 02:54 PM	Delivered his computer and brought back 20130588	Add Attachment
Peter Puettmann	Jul 19, 2019 10:29 AM	Task reassigned to Gino Salazar.	Add Attachment
Peter Puettmann	Jul 19, 2019 10:28 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Peter Puettmann	Jul 19, 2019 10:28 AM	new cable works. 1pm delivery.	Add Attachment
Peter Puettmann	Jul 17, 2019 02:54 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	Jul 17, 2019 08:45 AM	SR994676152	Add Attachment
Megan Thibeault	Jul 17, 2019 08:29 AM	Peter is getting a loaner in place	Add Attachment
Megan Thibeault	Jul 17, 2019 08:29 AM	Task reassigned to Peter Puettmann.	Add Attachment