Service Request Ticket

Service Request Information

CONTACT	Name	Laine, Maria	Date	Jul 17, 2019 08:30 AM
	Department	Education & Leadership	Phone	89289
	Location		Email	lainem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150646 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MRV0V3DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:54:3D:87
	Wireless NIC	A4:D1:8C:64:04:52
	Bluetooth NIC	A4:D1:8C:64:04:53

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jul 17, 2019 11:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jul 17, 2019 11:05 AM	She just needed to login to WOU-Secure again. Problem fixed.	Add Attachment
Megan Thibeault	Jul 17, 2019 10:18 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Jul 17, 2019 09:59 AM	Inventory is not updated	Add Attachment
Stephanie Magee	Jul 17, 2019 08:31 AM	She'll be in her office today until 9:50 After that she will be in RWEC 103	Add Attachment
Stephanie Magee	Jul 17, 2019 08:30 AM	Maria's assigned laptop is still having some trouble. When she tried to log on to portal this morning she was prompted with: This connection is not private and may be pretending to be WOU.edu to steal your information. ? I told Maria to continue to use her working loaner that we gave her and to ignore the other one until someone can take a look at it.	Add Attachment