Service Request Ticket

Service Request Information

CONTACT	Name	Thom, Daniel	Date	Jul 17, 2019 09:44 AM
	Department	Writing Center	Phone	88259
	Location		Email	thomd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20141272 (opens in a new window)	Bldg/Room	NONE
	Service Tag		Description	Apple MacBook Air 13.3 #Z0RJ
	Serial No.	C1MPX3T1G944	Location	Going to PDR
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from XXXX2014004298
	Wireless NIC	E0:AC:CB:6E:52:02
	Bluetooth NIC	E0:AC:CB:6E:52:03

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jul 17, 2019 02:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jul 17, 2019 02:54 PM	done	Add Attachment
Megan Thibeault	Jul 17, 2019 10:04 AM	Update inventory	Add Attachment
Megan Thibeault	Jul 17, 2019 10:04 AM	Also help the user with saving, download the vdi client	Add Attachment
Megan Thibeault	Jul 17, 2019 10:01 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jul 17, 2019 10:01 AM	Notepad ++ and access is a PC thing. Bradley said adam or text wragler would work	Add Attachment
Megan Thibeault	Jul 17, 2019 10:00 AM	ADAM-TEXT WRANGLER	Add Attachment
Stephanie Magee	Jul 17, 2019 09:44 AM	Daniel can't find Microsoft access on his computer, he should have it with the suite but is unable to find it. (Has been using VDI to access it) He has also been using VDI to use Notepad++ and would like to maybe find an alternative application for Notepad to add to his Mac.	Add Attachment