Service Request Ticket

Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Jul 17, 2019 10:32 AM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110389 (opens in a new window)	Bldg/Room	TODD 204
	Service Tag		Description	Xerox Phaser 4510/DT Mono Laser Printer
	Serial No.	ART391895	Location	TRI
	Model	4510/DT	Hostname	tri204.wou.edu
	Notes	45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, NOT STUDENT TECH Printer MAINT: Xerox Phaser 4510 Maint kit from VISA2012003518 JUNE2013 SR#50735; Xerox maint kit for Phaser 4510 V2015005134 MARCH2016 SR59457 IP:140.211.116.120	Ink/Toner Refill
	Wired NIC	00:00:AA:F4:67:23

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jul 17, 2019 02:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jul 17, 2019 02:54 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Jul 17, 2019 02:54 PM	Printer fixed.	Add Attachment
Katherine Reynoso	Jul 17, 2019 01:25 PM	Printer working when I got there. Nobody was in office. I'll come back at 2:30.	Add Attachment
Stephanie Magee	Jul 17, 2019 12:00 PM	We are having issues since the power outage, turn off printer, unplug it and let it sit for a minute plug it back in and then see what happens	Add Attachment
Stephanie Magee	Jul 17, 2019 10:32 AM	Printer in Todd 204 will not print. No error message and Nancy has rebooted it and nothing has changed. One page went through and did print but nothing else has printed since then.	Add Attachment