Service Request Ticket

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Service Request Information

CONTACT	Name	McClelland, Kelby	Date	Jul 17, 2019 12:27 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	mcclellandk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150275 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	2KHGH72	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	2KHGH72	Location	Loaner Shelf
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715
	Wired NIC	F8:CA:B8:48:B9:AE
	Wireless NIC	80:00:0B:D4:4D:A6
	Bluetooth NIC	80:00:0B:D4:4D:AA

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jul 19, 2019 11:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jul 19, 2019 11:44 AM	No loaner is needed. I tightened the screws on the display and reduces the chances of black screen. W-7 said she will import the camera configurations to the laptop.	Add Attachment
Katherine Reynoso	Jul 19, 2019 10:48 AM	Image finished, and DS Control Point installed. Fixed the random crahes, but if you tilt the screen a certain way, it causes display to go down. Will prepare a loaner	Add Attachment
Katherine Reynoso	Jul 18, 2019 04:14 PM	Currently re-imaging on the standup desk.	Add Attachment
Katherine Reynoso	Jul 18, 2019 10:06 AM	Screen issue is fixed, but driver won't install, causes blue-screen. Will need to be reimaged to windows 10 to fix the issue.	Add Attachment
Katherine Reynoso	Jul 18, 2019 08:22 AM	They delivered computer W20150275. Screen is black, H. drive unmounts, wifi drops.	Add Attachment
Katherine Reynoso	Jul 17, 2019 04:22 PM	Updated the computer and gave admin rights to the officers.	Add Attachment
Katherine Reynoso	Jul 17, 2019 01:15 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Jul 17, 2019 12:32 PM	Email Kelby if it will take longer then today to get updated.	Add Attachment
Stephanie Magee	Jul 17, 2019 12:32 PM	Laptop is up at SRD	Add Attachment
Stephanie Magee	Jul 17, 2019 12:27 PM	Laptop is not allowing Kelby to login and he said it hasn't been used in a long time. Needs updates	Add Attachment