Service Request Ticket - # 72987

Service Request Information

CONTACT Name Lanning, Erika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 17, 2019 04:14 PM
Department College of Education Phone
Location Email lanninge@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141300[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PX0XLF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298

Wired NIC 98:5A:EB:D2:61:AB


Wireless NIC B8:09:8A:DB:F2:6F


Bluetooth NIC B8:09:8A:DB:F2:70

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Feb 04, 2020 03:07 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Reggie Johnson Feb 04, 2020 03:07 PM 
Ran macOs updates and 
software updates.
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Megan Thibeault Nov 13, 2019 08:19 AM 
Status changed from (2) Scheduled to (7) Waiting for Contact
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Reggie Johnson Oct 18, 2019 08:03 AM 
****This is an outgoing email****
Hi Erika,

I need some additional information regarding 
service request #72987

Description: *8/30 9am* Slow computer

When is a good date and time for a UCS Tech to 
visit 
your office and troubleshoot your computer issues? 
We 
are available from 8-5 Mon-Fri so anytime works 
for us.

Thanks,

Reggie
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Reggie Johnson Sep 16, 2019 11:39 AM 
****This is an outgoing email****
Hi Erika,

I need some additional information regarding service 
request #72987

Description: *8/30 9am* Slow computer

When is a good date and time for a UCS Tech to visit 
your office and troubleshoot your computer issues? We 
are available from 8-5 Mon-Fri so anytime works for us.

Thanks,

Reggie
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Reggie Johnson Sep 13, 2019 04:26 PM 
Have not been able to get a hold of her.
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Reggie Johnson Aug 30, 2019 08:19 AM 
Task reassigned to Reggie Johnson.
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Megan Thibeault Aug 27, 2019 01:23 PM 
****This is an email****
Hi Megan,
Could we reschedule for Friday between 9:00-12:00?
I have a couple of meetings that have come up for the 29th.
Thank you,
Erika
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Megan Thibeault Aug 20, 2019 08:24 AM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Megan Thibeault Aug 20, 2019 08:24 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Aug 20, 2019 08:24 AM 
****This is an email****
Hi Megan,
I plan to be in my office next Thursday, August 29th from 11:00-2:30.
Thank you,
Erika
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Megan Thibeault Aug 20, 2019 08:06 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Aug 20, 2019 08:06 AM 
****This is an outgoing email****
Hi Erika,

We were just following up with you regarding a service request that we have for you.  (#72987)

Description:  Slow computer

We were wondering when you will be on campus next to check out your slow computer. 

Thanks,
Megan Eichler
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Megan Thibeault Jul 24, 2019 07:55 AM 
Status changed from (2) Scheduled to (4) On Hold
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Megan Thibeault Jul 24, 2019 07:55 AM 
Priority changed from (2) High Priority to (3) Priority.
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Stephanie Magee Jul 23, 2019 02:18 PM 
Erika was going to be on campus today but just 
emailed to say she wont be any longer. I replied 
asking when she will be on campus next.
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Stephanie Magee Jul 22, 2019 12:37 PM 
Asked what time works best for her
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Stephanie Magee Jul 22, 2019 12:36 PM 
Status changed from (1) Pending to (2) Scheduled
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Stephanie Magee Jul 22, 2019 12:36 PM 
Task reassigned to UCS Tech.
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Stephanie Magee Jul 22, 2019 12:36 PM 
Priority changed from (3) Priority to (2) High Priority.
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Stephanie Magee Jul 22, 2019 12:36 PM 
****This is an email****
Hi Stephanie,
I can be in the office tomorrow afternoon 
(Tuesday). I am finishing my 4 week class 
grades and plan to be away from campus after 
this week.
Thank you,
Erika

Erika Lanning
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Megan Thibeault Jul 18, 2019 07:43 AM 
Task reassigned to Gino Salazar.
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Stephanie Magee Jul 17, 2019 04:14 PM 
The computer is slow to turn on, slow to open 
web pages, slow to save. It seems like 
everything is slow. This is a desktop computer. 
Office: RWEC 257
Ex. 89345
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