Service Request Ticket

Service Request Information

CONTACT	Name	Helppie, Kevin	Date	Jul 17, 2019 04:37 PM
	Department	Creative Arts/Music	Phone	88876
	Location		Email	helppik@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181577 (opens in a new window)	Bldg/Room	HWC 302A
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	FVFYK7AUHV29	Location	TEC TV cart
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938;
	Wireless NIC	38:F9:D3:64:73:E5
	Bluetooth NIC	38:F9:D3:BF:32:01

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jul 23, 2019 08:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Jul 18, 2019 10:39 AM	Kevin picked up his laptop	Add Attachment
John Rushing	Jul 18, 2019 08:54 AM	I uninstalled MS Office using the following https://support.office.com/en- us/article/troubleshoot-office-for-mac-issues- by-completely-uninstalling-before-you- reinstall-ec3aa66e-6a76-451f-9d35-cba2e14e94c0? ui=en-US&rs=en-US&ad=US Then re-installed from Self Service. I tested some files and they were all opening. He does have some files located directly on the Macintosh HD folder and they need moved before they will open. This is due to a OS security feature.	Add Attachment
Stephanie Magee	Jul 17, 2019 04:41 PM	Task reassigned to John Rushing.	Add Attachment
Stephanie Magee	Jul 17, 2019 04:37 PM	Word and Power point files wont open on his devices. He's leaving it with us to look at tomorrow. - John and Bradley were helping Kevin with this	Add Attachment