Service Request Ticket - # 73008

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 19, 2019 10:04 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170346[Edit Inv] (opens in a new window) Bldg/Room PDR PDR
Service Tag 1DFFTJ2 Description Dell Latitude 3380 IntelCore i5, 7200U, 8GB RAM
Serial No. 1DFFTJ2 Location pdr pile

CPU Intel i5-7200U 7th Gen(3M Cache, 2.50GHz)WIN10 only


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Typwell v* Prem(12mnth subscription) Reader[MANAGED BY ODS]

Wired NIC 58:8A:5A:05:39:4E


Wireless NIC D4:6A:6A:D5:63:45


Bluetooth NIC D4:6A:6A:D5:63:46

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jul 22, 2019 08:20 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Jul 19, 2019 11:16 AM 
Task reassigned to Joe Collinsworth.
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Joe Collinsworth Jul 19, 2019 11:15 AM 
Task reassigned to UCS Tech.
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Joe Collinsworth Jul 19, 2019 11:15 AM 
Brought it back to the office and installing 
updates on my desk
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Megan Thibeault Jul 19, 2019 11:10 AM 
Task reassigned to Gino Salazar.
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Bradley Karkanen Jul 19, 2019 10:04 AM 
This laptop is running Windows 10 1709 which is no 
longer supported. It needs to be upgraded to 1903. 
This can be done by downloading the Windows 10 
Update Assistant from here:
 https://support.microsoft.com/en-
us/help/3159635/windows-10-update-assistant
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