Service Request Ticket - # 73013

Service Request Information

CONTACT Name Camarillo, Earlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 19, 2019 11:49 AM
Department Phone 89350
Location Email camarilloe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161159[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02TTK9AHV29 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511; SPSS for MAC v24 from StudentTech Student Tech Campus license(renews yearly in July); EndNote X9 MAC/WIN license VISA2019009322 JULY2019;

Wireless NIC DC:A9:04:90:60:97


Bluetooth NIC DC:A9:04:84:2C:7B

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jul 24, 2019 11:48 AM 
Status changed from (2) Scheduled to (5) Completed
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Katherine Reynoso Jul 24, 2019 11:48 AM 
Software Installed. Gave her the download for 
Mojave. She might have it installed over the 
weekend.
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Katherine Reynoso Jul 23, 2019 09:48 AM 
Status changed from (1) Pending to (2) Scheduled
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Katherine Reynoso Jul 19, 2019 01:08 PM 
****This is an outgoing email****
Hi Earlene,

I need some additional information regarding service request #73013

Description: INSTALL Endnote X9 on  Apple 13-inch MacBook Pro W#20161159[Edit Inv]  HSS 206 for Earlene (order#11252)

I'm Katherine from UCS. I wanted to schedule a time, so I can install Endnote X9 on your laptop. If you can email me or call our front desk at 503-838-8925, it would be appreciated.

Thank You,
Katherine Reynoso
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Public
Megan Thibeault Jul 19, 2019 12:53 PM 
Task reassigned to Katherine Reynoso.
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Tricia Flaherty Jul 19, 2019 11:55 AM 
Task reassigned to UCS Tech.
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Tricia Flaherty Jul 19, 2019 11:51 AM 
Installer and licensing codes can be found at:
T:\Endnote\ENDNOTEX9
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