Service Request Ticket

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Service Request Information

CONTACT	Name	Kortz, Brian	Date	Jul 22, 2019 12:22 PM
	Department	Athletics	Phone	88051
	Location		Email	kortzb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090726 (opens in a new window)	Bldg/Room	NPE 201
	Service Tag	4TG1JL1	Description	Dell Latitude E6500,2.80GHz,6M,1066MHz FSB
	Serial No.	4TG1JL1	Location	Brian Kortz Sports Info STATS laptop(32bit)
	CPU	Intel Core 2 Duo T9600(2.8GHz, 1066MHz, 6ML2)
	OS	Windows 7 Pro	Software	Office Pro Plus 2007 from P0073086,
	Wired NIC	00:24:E8:EC:ED:F7
	Wireless NIC	00:24:D6:55:19:2A
	Bluetooth NIC	70:1A:04:58:8A:1A

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jul 30, 2019 11:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jul 23, 2019 04:46 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Jul 23, 2019 04:46 PM	returned to Jason Dormeyer in NPE 201	Add Attachment
Reggie Johnson	Jul 23, 2019 03:54 PM	Will return at 430, adobe acrobat currently installing	Add Attachment
Reggie Johnson	Jul 23, 2019 03:50 PM	**This is an outgoing email** Hi Brian, I need some additional information regarding service request #73039 Description: Laptop needs updated Your cpu 20090726 is ready to be delivered back to you. When is a good time for a UCS Tech to visit your office and drop this off? Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Jul 23, 2019 09:24 AM	added to the domain, currently installing windows updates .	Add Attachment
Megan Thibeault	Jul 23, 2019 08:03 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Reggie Johnson	Jul 22, 2019 04:51 PM	running windows updates, took off the domain.	Add Attachment
Joe Collinsworth	Jul 22, 2019 04:45 PM	**This is an email** Thanks for the update. I also put in a request to look up two new laptops for me as well, so we should be touching base on that soon. Definitely need to update those before the season! Thanks for your help	Add Attachment
Joe Collinsworth	Jul 22, 2019 04:20 PM	**This is an outgoing email** Hi Brian, Regarding service request #73039 Description: Laptop needs updated We are still working on updating your laptop and won't be able to get it back to you until tomorrow. Sorry for the inconvenience. Thanks Joe	Add Attachment Public
Stephanie Magee	Jul 22, 2019 12:32 PM	Do not reimage just do basic updates and take the machine on and off the domain since he can't log in. Give him admin rights. I (Megan) spoke to him about this machine being near end of life. Also update inventory please :)	Add Attachment
Stephanie Magee	Jul 22, 2019 12:24 PM	970-946-6326	Add Attachment
Stephanie Magee	Jul 22, 2019 12:22 PM	Brian needs W20090726 updated. Laptop at SRD	Add Attachment