Service Request Ticket

Service Request Information

CONTACT	Name	Baker, Stewart	Date	Jul 23, 2019 08:30 AM
	Department	Library & Media Services	Phone	88890
	Location		Email	bakersc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150262 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BS5GH72	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	BS5GH72	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715; TRANSFERRED from old cpu W#20110140 SR59549 MAR2016: Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;
	Wired NIC	F8:CA:B8:48:B6:69
	Wireless NIC	80:00:0B:D2:3D:36
	Bluetooth NIC	80:00:0B:D2:3D:3A

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jul 23, 2019 03:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jul 23, 2019 03:27 PM	taken care of.	Add Attachment
Peter Puettmann	Jul 23, 2019 09:08 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brittany Franklin	Jul 23, 2019 08:30 AM	Sophos found malware on that it couldn't clean up. Please clean up the following, then empty the trash: C:\Users\bakersc\Downloads\EAD2MARC.zip Once you're done with that, run another Sophos scan and put in my queue. Thanks :)	Add Attachment