Service Request Ticket - # 73068

Service Request Ticket - # 73068

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Service Request Information

CONTACT	Name	Thibeault, Kevin	Date	Jul 24, 2019 08:06 AM
	Department	University Housing	Phone	88319
	Location		Email	thibeaultk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171093 (opens in a new window)	Bldg/Room	PP 119
	Service Tag	CSFGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSFGRP2	Location	Kevin Thibeault
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AA:C9

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Aug 26, 2019 10:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Aug 26, 2019 10:24 AM	**This is an email** Everything is working just fine! Thanks for following up! -Kevin Thibeault	Add Attachment
Katherine Reynoso	Aug 26, 2019 09:19 AM	**This is an outgoing email** Hi Kevin, I need some additional information regarding service request #73068 Description: Check to see if Blue Screen Stopped I'm checking in to see if the blue screen has stopped popping up when you use your desktop. If you can let me know it would be appreciated. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Jul 30, 2019 01:41 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Katherine Reynoso	Jul 25, 2019 01:10 PM	Installed new AMD driver software. Will need to see if it solved the problem.	Add Attachment
Katherine Reynoso	Jul 25, 2019 09:24 AM	We will run prime 95 stress test.	Add Attachment
Katherine Reynoso	Jul 24, 2019 04:47 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Jul 24, 2019 04:12 PM	Ran updates on windows and dell command. Couldn't find the problem. Sent him an email to see if he wants us to run a stress test or do nothing until another blue screen shows up.	Add Attachment
Katherine Reynoso	Jul 24, 2019 09:07 AM	He is actually at Facility Services.	Add Attachment
Stephanie Magee	Jul 24, 2019 08:07 AM	**** SHUT	Add Attachment
Stephanie Magee	Jul 24, 2019 08:06 AM	Kevin's computer has shit off three times this morning and is prompting him with this error	Add Attachment image1.jpeg